Manager

PwC Service Delivery Center

5 - 7 years

15 - 19 Lacs

chennai

Posted:5 days ago| Platform:

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Skills Required

order management erp change management manager quality assurance project management consulting presales windows sdlc crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own planning and tracking for B2B initiatives across the full lifecycle, including scope, timelines, dependencies, risks, issues, and change control
Coordinate delivery activities through technical and test leaders; serve as the escalation point for development, integration, or operational issues impacting enterprise customers
Work daily with product managers and project teams to deliver highquality releases and service improvements within committed timeframes
Act as primary liaison between business stakeholders, technical teams, and (as needed) external customers or partners; ensure clear communication and expectation management
Plan, schedule, and coordinate phases of work (requirements, design, build, test, release, enablement, postrelease support)
Monitor progress across teams, maintain project controls, and produce accurate, timely status reports and executive updates
Ensure adherence to defined SDLC processes, release management, quality standards, and change management practices for customerimpacting changes
Construct and maintain key artifacts project plans, resource estimates, RAID logs (risks, assumptions, issues, dependencies), communication plans, and test/rollout plans
Drive goverce for enterprise customers uphold SLAs, support QBR preparation, and coordinate incident/defect resolution and rootcause analysis
Identify, assess, and mitigate risks; anticipate issues and create contingency plans to safeguard delivery dates and customer commitments

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