Manager - Program & Project Management

You will be responsible for deploying an optimal project delivery structure by evaluating the budget and creating a project charter with a well-defined trajectory based on project specifications. It is crucial to ensure compliance with Project SLAs, information security protocols, and all customer contractual obligations. You will act as the liaison between the customer and other stakeholders to maintain project health by adhering to organizational norms of project metrics. Conducting regular meetings with the quality team to address issues and potential escalations proactively is also part of your responsibilities. Maintaining the project structure in Confluence according to prevailing business requirements and norms is essential. You will need to identify and address early warnings on projects to prevent customer escalations and design and monitor project performance dashboards and reports with clients periodically. Ensuring delivery governance across the project and creating MIS and reports to monitor and track the overall project progress are key tasks. Your role will also involve identifying and resolving potential risks or early warning signs in project delivery to prevent escalations and revenue leakage. The mandatory skills required for this role include resource management, stakeholder management, benefits management, quality management, project planning and scheduling, scope & change management, schedule management, project financial management, risk/crisis management, and project governance.,