Manager, Product Design

Zendesk builds software crafted to improve customer and employee experiences. We lead the industry with beautifully simple software, but we re constantly innovating and can t wait to outdo ourselves in the future! As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs. About the role: We are looking for a Product Design Manager to join our team in Pune, India. You will lead and mentor a growing team of talented designers, ensuring they thrive in a global environment. You will play a key role in integrating designers into the broader design practice, maintaining a high bar of quality, and scaling the team as we continue to grow. As a Design Manager, you are a strong design leader who loves coaching, fostering collaboration, and driving impactful user experiences. As the first design manager in Pune, you will shape the local design culture from the ground up, playing a critical role in building a world-class design practice that aligns with our global product strategy. This role reports to Director, Product Design in the United States and will collaborate closely with teams and leaders in the United States, Australia, and Singapore. What you ll be doing everyday: Translating strategy and business goals while managing designers across a diverse range of projects. Actively build and maintain relationships with cross-functional teams and stakeholders across Zendesk Help scale our design practice by recruiting, hiring, and onboarding new employees Provide regular performance feedback, check-ins, and coaching to your direct reports Champion design quality by shaping design critiques, providing regular feedback, and more Adopt and refine processes, workflows and templates that allow the team to scale our impact Provide design guidance and recommendations on Zendesk product initiatives Contribute to the development of the design practice. Share back successful practices, frameworks, tools, lessons learned that worked in your team Foster a growing design culture by keeping a pulse on team morale and finding opportunities for improvement What you need to succeed: 5+ years experience in software product design or related fields. 3+ years experience managing, coaching and developing direct reports. Experience mentoring software product designers to deliver their best work. Understand SaaS, Enterprise software, Growth design and/or Design systems. Experience at building or scaling teams, ideally in a distributed or regional setting. Collaborative mindset with excellent communication skills. You have a portfolio that showcases your work, provides details of your role on projects, and shows examples of functional designs that teams you have managed have developed from start to finish. *NOTE : We are only able to hire candidates who are currently living or based in Maharashtra. Those living outside of Maharashtra, must be willing to relocate and live and work in Pune, Maharashtra. #LI-MJ1