Manager - Process and Program Excellence

What will you do:

● As a program manager, you will be responsible for the following:

● Driving planning, process, tracking, and communication alignment

● Conducting needs analysis to define strategy for sales efficiency, customer engagement

(/campaigns), account book coverage and growth

● Working with the sales leads to assess program needs and develop plans for continuous

improvement

● Analyzing key performance indicators and quantifying program effectiveness

● Working with Sales enablement and other senior sales leaders to coach and provide

follow-through to all Account Managers ensure best practices take hold

● Day-to-day managing and coordinating of sales efficiency and customer engagement

projects - from inception to on-time completion - as well as liaising between various

stakeholders throughout the company

● Evaluating project performance upon project completion to evaluate efficiency and

effectiveness

● Developing a comprehensive customer communication plan covering all regions, and

ensure timely execution by the account managers

● Communicating and notifying teams of updates in the campaign calendar, final asset

deliveries, and launch plans

● Collaborating with Revenue Operations, Data Analysts, and IT teams to streamline data

consolidation into unified dashboards, ensuring their accuracy and relevance for

effective decision-making

● Collaborating with data analysts and revenue operations to obtain relevant data

facilitating the identification of potential customers for expansion and growth opportunities on a monthly basis

● Tracking and monitoring daily sales metrics such as untouched leads, calls, and open

tickets, and ensure hygiene is maintained

Qualifications

● Bachelor's degree in Engineering, Business Administration, Marketing, or a related field;

Master's degree preferred.

● Atleast 5 years of experience as Program/Project Manager or similar roles. Experience in Farming is a plus

● Exceptional strategic thinking and analytical skills, with a demonstrated ability to

translate data into actionable insights.

● Strong communication and collaboration abilities, with a history of effectively engaging

with cross-functional teams.

● Proficiency in using Excel, Power Point, PowerBI and project management tools

Interested candidates are requested to submit their resumes to vinodhini.ravi@freshworks.com