Job
Description
**Job Description:** **Role Overview:** You are a revenue-focused Manager responsible for leading the Technical Account Managers (TAMs) handling renewals and expansion for the US & Canada region. This strategic sales leadership position within the Inside Sales team requires managing renewals, driving upsell opportunities, improving forecasting accuracy, and coaching your team to exceed targets. Being a night shift role, you will ensure real-time alignment with customers in North America. **Key Responsibilities:** - Own and drive renewals & expansion strategy across SMB accounts in US & Canada. - Ensure accurate forecasting, pipeline management, and quota attainment for the TAM team. - Develop scalable playbooks for renewals, expansion, and customer retention strategies. - Manage and coach a team of quota-carrying TAMs, ensuring performance optimization and goal alignment. - Drive continuous learning, sales coaching, and structured career growth within the team. - Identify high-potential accounts for strategic growth and expansion. - Strengthen executive-level relationships within key accounts to ensure long-term partnership success. - Lead proactive health checks and value-driven discussions to maximize retention. - Ensure seamless coordination with Product, Marketing, and Sales Ops to optimize customer engagement. - Track and report sales performance, renewal trends, and expansion success to leadership. - Leverage Gong, Salesforce, and other analytics tools to identify trends and improve processes. - Use data insights to refine renewal and upsell strategies, reducing churn and increasing lifetime value. **Qualification Required:** - 3 to 5+ years of experience in cybersecurity sales, renewals, or technical account management. - 2+ years of leadership experience, driving results in quota-carrying sales or account management roles. - Strong background in sales forecasting, renewal strategies, and pipeline management. - Excellent communicator, able to engage stakeholders from front-line security engineers to C-level executives. - Highly organized and data-driven, with expertise in sales tools like Salesforce, Gong, or similar platforms. - Self-starter who thrives in a high-growth, fast-paced environment. **Job Description:** **Role Overview:** You are a revenue-focused Manager responsible for leading the Technical Account Managers (TAMs) handling renewals and expansion for the US & Canada region. This strategic sales leadership position within the Inside Sales team requires managing renewals, driving upsell opportunities, improving forecasting accuracy, and coaching your team to exceed targets. Being a night shift role, you will ensure real-time alignment with customers in North America. **Key Responsibilities:** - Own and drive renewals & expansion strategy across SMB accounts in US & Canada. - Ensure accurate forecasting, pipeline management, and quota attainment for the TAM team. - Develop scalable playbooks for renewals, expansion, and customer retention strategies. - Manage and coach a team of quota-carrying TAMs, ensuring performance optimization and goal alignment. - Drive continuous learning, sales coaching, and structured career growth within the team. - Identify high-potential accounts for strategic growth and expansion. - Strengthen executive-level relationships within key accounts to ensure long-term partnership success. - Lead proactive health checks and value-driven discussions to maximize retention. - Ensure seamless coordination with Product, Marketing, and Sales Ops to optimize customer engagement. - Track and report sales performance, renewal trends, and expansion success to leadership. - Leverage Gong, Salesforce, and other analytics tools to identify trends and improve processes. - Use data insights to refine renewal and upsell strategies, reducing churn and increasing lifetime value. **Qualification Required:** - 3 to 5+ years of experience in cybersecurity sales, renewals, or technical account management. - 2+ years of leadership experience, driving results in quota-carrying sales or account management roles. - Strong background in sales forecasting, renewal strategies, and pipeline management. - Excellent communicator, able to engage stakeholders from front-line security engineers to C-level executives. - Highly organized and data-driven, with expertise in sales tools like Salesforce, Gong, or similar platforms. - Self-starter who thrives in a high-growth, fast-paced environment.
