As a Site Reliability Engineer at our company, you will be working on Qualys Cloud Platform & Middleware technologies alongside a team of engineers and architects. Your main responsibilities will include: - Writing software to optimize day-to-day work through better automation, monitoring, alerting, testing, and deployment - Co-developing and participating in the full lifecycle development of cloud platform services - Increasing the effectiveness, reliability, and performance of cloud platform technologies by identifying key indicators, making automated changes to production systems, and evaluating results - Supporting the cloud platform team before production release through activities such as system design, capacity planning, automation of key deployments, and building a strategy for production monitoring and alerting - Ensuring that cloud platform technologies are properly maintained by measuring and monitoring availability, latency, performance, and system health - Advising the cloud platform team on improving system reliability and scaling based on need - Participating in the development process by supporting new features, services, releases, and holding an ownership mindset for cloud platform technologies - Developing tools and automating processes for large-scale provisioning and deployment of cloud platform technologies - Participating in on-call rotation for cloud platform technologies and leading incident response during critical incidents - Writing detailed postmortem analysis reports with a no-blame culture and proposing improvements in systems and processes related to capacity planning, configuration management, scaling services, performance tuning, monitoring, alerting, and root cause analysis If you are a highly motivated and talented individual with a passion for building and running scalable, distributed, and fault-tolerant systems, we encourage you to apply for this exciting opportunity to be a part of our innovative team. As a Site Reliability Engineer at our company, you will be working on Qualys Cloud Platform & Middleware technologies alongside a team of engineers and architects. Your main responsibilities will include: - Writing software to optimize day-to-day work through better automation, monitoring, alerting, testing, and deployment - Co-developing and participating in the full lifecycle development of cloud platform services - Increasing the effectiveness, reliability, and performance of cloud platform technologies by identifying key indicators, making automated changes to production systems, and evaluating results - Supporting the cloud platform team before production release through activities such as system design, capacity planning, automation of key deployments, and building a strategy for production monitoring and alerting - Ensuring that cloud platform technologies are properly maintained by measuring and monitoring availability, latency, performance, and system health - Advising the cloud platform team on improving system reliability and scaling based on need - Participating in the development process by supporting new features, services, releases, and holding an ownership mindset for cloud platform technologies - Developing tools and automating processes for large-scale provisioning and deployment of cloud platform technologies - Participating in on-call rotation for cloud platform technologies and leading incident response during critical incidents - Writing detailed postmortem analysis reports with a no-blame culture and proposing improvements in systems and processes related to capacity planning, configuration management, scaling services, performance tuning, monitoring, alerting, and root cause analysis If you are a highly motivated and talented individual with a passion for building and running scalable, distributed, and fault-tolerant systems, we encourage you to apply for this exciting opportunity to be a part of our innovative team.
As an expert in your assigned platform component, product, or feature area, your responsibilities will include: - Installing, testing, and verifying multiple components to certify that the product meets requirements and is ready for release - Developing and maintaining test plans and test cases for features under test - Installing, configuring, and troubleshooting the integrated solution under test - Automating test cases with an established framework - Executing tests, providing quality test status reports, and developing reusable tools for test automation - Integrating AI tools to enhance quality and efficiency - Reviewing and analyzing project documentation to ensure product testability - Developing test cases for functionality, performance, stress, and fault conditions - Identifying level of test coverage required and evaluating customer feedback - Working independently and collaboratively with the team - Working closely with Architects, Tech Leads, and Software Engineers to understand testing requirements - Collaborating with Global Engineering team across multiple time zones - Participating in all stages of releases to deliver a quality product - Monitoring all stages of software development to identify and resolve system malfunctions to meet quality standards Qualifications required for this role: - Degree in Computer Science or equivalent - 4-6 years of work experience in software testing and test automation of multi-tier Enterprise and/or Cloud, SaaS applications - Good experience in web applications user interface and RESTful web services testing - Strong knowledge of software QA methodologies, tools, and processes - Experience in automating test cases using Java, Selenium, TestNG, Cucumber - Experience with exploratory testing - Understanding of Microservices Architecture, CI/CD tools like Jenkins, Elastic search, Kafka - Understanding of computer network and networking concepts - Working knowledge of SQL Databases, like Oracle - Understanding of API testing using Postman/Swagger - Exposure to Linux platform - Agile development experience As an expert in your assigned platform component, product, or feature area, your responsibilities will include: - Installing, testing, and verifying multiple components to certify that the product meets requirements and is ready for release - Developing and maintaining test plans and test cases for features under test - Installing, configuring, and troubleshooting the integrated solution under test - Automating test cases with an established framework - Executing tests, providing quality test status reports, and developing reusable tools for test automation - Integrating AI tools to enhance quality and efficiency - Reviewing and analyzing project documentation to ensure product testability - Developing test cases for functionality, performance, stress, and fault conditions - Identifying level of test coverage required and evaluating customer feedback - Working independently and collaboratively with the team - Working closely with Architects, Tech Leads, and Software Engineers to understand testing requirements - Collaborating with Global Engineering team across multiple time zones - Participating in all stages of releases to deliver a quality product - Monitoring all stages of software development to identify and resolve system malfunctions to meet quality standards Qualifications required for this role: - Degree in Computer Science or equivalent - 4-6 years of work experience in software testing and test automation of multi-tier Enterprise and/or Cloud, SaaS applications - Good experience in web applications user interface and RESTful web services testing - Strong knowledge of software QA methodologies, tools, and processes - Experience in automating test cases using Java, Selenium, TestNG, Cucumber - Experience with exploratory testing - Understanding of Microservices Architecture, CI/CD tools like Jenkins, Elastic search, Kafka - Understanding of computer network and networking concepts - Working knowledge of SQL Databases, like Oracle - Understanding of API testing using Postman/Swagger - Exposure to Linux platform - Agile development experience
**Job Description:** **Role Overview:** You are a revenue-focused Manager responsible for leading the Technical Account Managers (TAMs) handling renewals and expansion for the US & Canada region. This strategic sales leadership position within the Inside Sales team requires managing renewals, driving upsell opportunities, improving forecasting accuracy, and coaching your team to exceed targets. Being a night shift role, you will ensure real-time alignment with customers in North America. **Key Responsibilities:** - Own and drive renewals & expansion strategy across SMB accounts in US & Canada. - Ensure accurate forecasting, pipeline management, and quota attainment for the TAM team. - Develop scalable playbooks for renewals, expansion, and customer retention strategies. - Manage and coach a team of quota-carrying TAMs, ensuring performance optimization and goal alignment. - Drive continuous learning, sales coaching, and structured career growth within the team. - Identify high-potential accounts for strategic growth and expansion. - Strengthen executive-level relationships within key accounts to ensure long-term partnership success. - Lead proactive health checks and value-driven discussions to maximize retention. - Ensure seamless coordination with Product, Marketing, and Sales Ops to optimize customer engagement. - Track and report sales performance, renewal trends, and expansion success to leadership. - Leverage Gong, Salesforce, and other analytics tools to identify trends and improve processes. - Use data insights to refine renewal and upsell strategies, reducing churn and increasing lifetime value. **Qualification Required:** - 3 to 5+ years of experience in cybersecurity sales, renewals, or technical account management. - 2+ years of leadership experience, driving results in quota-carrying sales or account management roles. - Strong background in sales forecasting, renewal strategies, and pipeline management. - Excellent communicator, able to engage stakeholders from front-line security engineers to C-level executives. - Highly organized and data-driven, with expertise in sales tools like Salesforce, Gong, or similar platforms. - Self-starter who thrives in a high-growth, fast-paced environment. **Job Description:** **Role Overview:** You are a revenue-focused Manager responsible for leading the Technical Account Managers (TAMs) handling renewals and expansion for the US & Canada region. This strategic sales leadership position within the Inside Sales team requires managing renewals, driving upsell opportunities, improving forecasting accuracy, and coaching your team to exceed targets. Being a night shift role, you will ensure real-time alignment with customers in North America. **Key Responsibilities:** - Own and drive renewals & expansion strategy across SMB accounts in US & Canada. - Ensure accurate forecasting, pipeline management, and quota attainment for the TAM team. - Develop scalable playbooks for renewals, expansion, and customer retention strategies. - Manage and coach a team of quota-carrying TAMs, ensuring performance optimization and goal alignment. - Drive continuous learning, sales coaching, and structured career growth within the team. - Identify high-potential accounts for strategic growth and expansion. - Strengthen executive-level relationships within key accounts to ensure long-term partnership success. - Lead proactive health checks and value-driven discussions to maximize retention. - Ensure seamless coordination with Product, Marketing, and Sales Ops to optimize customer engagement. - Track and report sales performance, renewal trends, and expansion success to leadership. - Leverage Gong, Salesforce, and other analytics tools to identify trends and improve processes. - Use data insights to refine renewal and upsell strategies, reducing churn and increasing lifetime value. **Qualification Required:** - 3 to 5+ years of experience in cybersecurity sales, renewals, or technical account management. - 2+ years of leadership experience, driving results in quota-carrying sales or account management roles. - Strong background in sales forecasting, renewal strategies, and pipeline management. - Excellent communicator, able to engage stakeholders from front-line security engineers to C-level executives. - Highly organized and data-driven, with expertise in sales tools like Salesforce, Gong, or similar platforms. - Self-starter who thrives in a high-growth, fast-paced environment.
As a Manager, Technical Writing, you will play a crucial role in leading the documentation team to produce user-centric product documentation that enhances product adoption and user experience. Your responsibilities will include strategic leadership, team management, content creation, performance evaluation, and global collaboration. Responsibilities: - **Strategic Leadership:** - Develop and execute a strategic plan for technical documentation in alignment with organizational goals. - Establish and maintain documentation standards, templates, and processes for consistency and quality. - **Team Management & Mentorship:** - Lead and mentor a team of technical writers, providing guidance and professional development opportunities. - Provide guidance to technical writers, review high-impact content, and enable team members to take the lead in documentation initiatives. - **Content Creation & Collaboration:** - Collaborate with cross-functional teams to collect technical information and create user-friendly documentation. - Manage multiple documentation projects simultaneously, meeting deadlines without compromising quality. - **Performance & Improvement:** - Develop metrics to evaluate documentation impact, track team performance, and identify areas for improvement. - Stay updated on industry trends and tools to incorporate best practices in technical writing. - **Global Collaboration:** - Experience working globally to drive deliverables across different time zones. Qualifications: - Proven experience in leading and managing a technical writing team. - Strong leadership skills to inspire, guide, and develop a team. - Exceptional English communication skills focusing on clarity, accuracy, and user engagement. - Ability to collaborate with technical and non-technical stakeholders. - Experience in developing documentation standards and strategies at scale. - Strong organizational and project management skills, handling multiple priorities. - Familiarity with SaaS products, APIs, and cloud-based technologies preferred. - Demonstrated experience in incorporating AI tooling for enhanced output. Desired Attributes: - Passion for technical writing, AI-driven technology, and improving user experiences. - Ability to thrive in a fast-paced, dynamic environment. - Proactive and results-oriented approach. As a Manager, Technical Writing, you will play a crucial role in leading the documentation team to produce user-centric product documentation that enhances product adoption and user experience. Your responsibilities will include strategic leadership, team management, content creation, performance evaluation, and global collaboration. Responsibilities: - **Strategic Leadership:** - Develop and execute a strategic plan for technical documentation in alignment with organizational goals. - Establish and maintain documentation standards, templates, and processes for consistency and quality. - **Team Management & Mentorship:** - Lead and mentor a team of technical writers, providing guidance and professional development opportunities. - Provide guidance to technical writers, review high-impact content, and enable team members to take the lead in documentation initiatives. - **Content Creation & Collaboration:** - Collaborate with cross-functional teams to collect technical information and create user-friendly documentation. - Manage multiple documentation projects simultaneously, meeting deadlines without compromising quality. - **Performance & Improvement:** - Develop metrics to evaluate documentation impact, track team performance, and identify areas for improvement. - Stay updated on industry trends and tools to incorporate best practices in technical writing. - **Global Collaboration:** - Experience working globally to drive deliverables across different time zones. Qualifications: - Proven experience in leading and managing a technical writing team. - Strong leadership skills to inspire, guide, and develop a team. - Exceptional English communication skills focusing on clarity, accuracy, and user engagement. - Ability to collaborate with technical and non-technical stakeholders. - Experience in developing documentation standards and strategies at scale. - Strong organizational and project management skills, handling multiple priorities. - Familiarity with SaaS products, APIs, and cloud-based technologies preferred. - Demonstrated experience in incorporating AI tooling for enhanced output. Desired Attributes: - Passion for technical writing, AI-driven technology, and improving user experiences. - Ability to thrive in a fast-paced, dynamic environment. - Proactive and results-oriented approach.