Manager

Role & Responsibilities:

• Guest Engagement: Warmly welcome guests, provide consultations, and ensure they have a relaxing experience.

• Appointment Management: Handle phone calls and schedule appointments efficiently.

• Service Knowledge: Be well-versed with all therapies and educate guests about spa services.

• Sales & Promotions: Sell gift vouchers and memberships to enhance customer retention.

• Billing & Accounts: Maintain accurate cash billing records and ensure secure handling of transactions.

• Guest Feedback: Seek reviews to improve services and guest satisfaction.

• Cost Control: Follow standard procedures to manage expenses effectively.

• Hygiene & Cleanliness: Ensure high levels of sanitation with housekeeping coordination.

• Service Excellence: Collaborate with therapists to deliver a top-notch, personalized spa experience.

• Standard Operating Procedures (SOPs): Ensure compliance with all spa protocols.

• Guest Grievances: Address concerns promptly and escalate issues when necessary.

• Reception & Inventory Management: Maintain an organized reception area and oversee inventory to prevent wastage or pilferage.

Job Type: Full-time

Pay: ₹170,000.00 - ₹180,000.00 per year

Work Location: In person