Manager, Operations

You will be responsible for managing the day-to-day operations at Nova in line with the strategic plans. Your role involves effectively utilizing resources to ensure quality patient care and engaging doctors efficiently. In your operational capacity, you will provide detailed information to patients and their families regarding the formalities and procedures involved in both successful and unsuccessful cases. It will be essential to monitor patients" progress and keep referring OB-GYN specialists informed regularly. You will facilitate the engagement of referring specialists by directing successfully treated IVF patients back to their initial OB-GYN referrals. Oversight of processes, equipment, and facilities used in IVF procedures is crucial to ensure the highest standards are maintained at all times. Ensuring timely and accurate documentation by all involved parties and maintaining hygiene standards to minimize hospital-acquired infections will be part of your responsibilities. Additionally, you will support the Centre Managers in preparing annual operating plans and performance standards in alignment with organizational strategies. On the strategic front, you will work with Regional heads and Corporate to establish performance standards for the center. Maintaining a database of cases, patient feedback systems, and medical waste management protocols are vital components of your role. Upholding ethical medical practices and building relationships with patients and attendants will be essential. Financially, you will assist in preparing annual budgets and coordinate timely refunds for unsuccessful treatments. People management will involve ensuring the right quality and quantity of staff, addressing attrition, and managing duty rosters for effective manpower utilization. Oversight of outsourced staff and ensuring the center's efficient operation will also fall under your purview. This is a full-time, permanent position with benefits including health insurance, paid time off, and Provident Fund. The work schedule will be during the day with fixed shifts at the in-person work location.,