Manager on Duty(Shift Manager/Shift Supervisor/Shift Leader/Shift In

Job Purpose:

Restaurant Manager on Duty (MOD)

Core responsibilities

• Daily Operations:

o Oversee the daily flow of both front-of-house and back-of-house operations.

o Open and close the restaurant, including procedures for cash handling and closing reports.

o Manage the day-to-day budget and control costs during the shift.

• Staff Management:

o Delegate tasks and provide direction to staff.

o Create daily or weekly work schedules and handle any staffing conflicts.

o Provide on-the-spot training and coaching to staff.

o Motivate the team and ensure a positive and productive work environment.

• Customer Service:

o Ensure a high level of customer satisfaction by monitoring the dining experience.

o Handle and resolve customer complaints professionally and efficiently. o Engage with guests to build loyalty and address any concerns.

• Quality Control

o Monitor the quality of food and beverages being served.

o Ensure all staff are adhering to standard operating procedures and service standards.

• Compliance and Safety:

o Ensure compliance with all health, safety, and sanitation regulations.

o Conduct regular inspections for cleanliness and readiness.

• Inventory and Supplies:

o Monitor inventory levels and assist with ordering supplies.

o Track usage of ingredients to control waste.

Qualifications and skills

• Proven experience in a similar role within the restaurant industry.

• Strong leadership, communication, and interpersonal skills.

• Ability to work effectively in a fast-paced, high-pressure environment. • Strong organizational and problem-solving skills.

• Knowledge of health and safety regulations, and food hygiene standards.

• Familiarity with restaurant management software and POS systems

Training & Development:

• On-the-Job Training:

o Participate in food and beverage service training, learning the restaurant's menu, service standards, and operational procedures.

o Work closely with ARGM and RGM to gain experience and improve service skills.

• Growth Potential:

o Opportunity to advance to a ARGM role and potentially move into leadership positions such as ARGM as skills and experience develop.