Manager-O2C Collections

NTT DATA, Inc.

10 - 15 years

15 - 20 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

o2c collections sap team handling dso ar collection

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job brief

Accounting Manager

Minimum Experience, Education and Certification

Graduation in Commerce, MBA - Finance or equivalent combination of education in finance domain
Requires 10+ years relevant experience

Technical Skills

Proven experience in managing AR or accounting operations at a supervisory or managerial level
Strong leadership skills with the ability to manage and motivate large teams.
Expertise in AR processes, collections strategies, and financial reporting.
Understanding of DSO calculation, vendor setup processes, and reconciliation workflows.
Excellent analytical, negotiation, and communication skills.
Proficiency in ERP systems (SAP preferred) and advanced Excel skills.
Ability to manage complex/manual processes and implement automation for efficiency.

Soft Skills

Knowledge of Order to Cash procedures and collection techniques
Good data analysis skills
Excellent communication skills (written and oral)
Skilled in negotiation with clients
Patience and ability to manage stress
Comfortable working with targets

Job Responsibilities

Manage Collections Escalations
: Lead resolution of complex collection issues and disputes, ensuring timely closure and customer satisfaction.
Approve Critical Requests
: Review and authorize write-off/on requests while monitoring legal customer progress to mitigate financial risk.
Forecasting & Compliance
: Oversee OA projections and reserve reporting to ensure accuracy, compliance, and alignment with company policies.
Leadership Reporting
: Conduct monthly dashboard reviews and townhalls with senior leadership, delivering actionable insights and performance updates.
Forensic Analysis
: Perform detailed analysis of aged receivables and on-account payments to identify and close open items effectively.
Audit & Governance
: Respond promptly to audit queries, facilitate process overview sessions, and maintain adherence to internal controls.
Performance Management
: Support focal ratings, one-on-one reviews, and team performance evaluations to foster a high-performing culture.
Process Optimization
: Drive continuous improvements in AR processes to enhance efficiency and reduce outstanding credit.
KPI & SLA Achievement
: Ensure all AR-related KPIs and SLAs are consistently met or exceeded.
Policy Implementation
: Develop and enforce collection policies and procedures to minimize overdue accounts and improve cash flow.
Customer Negotiation
: Engage with customers to resolve non-payment issues and negotiate settlements where necessary.
Reporting & Insights
: Prepare and present monthly collection performance reports, highlighting trends and improvement opportunities.
Strategic Planning:
Define objectives, analyze trends, evaluate options, and implement strategies to achieve organizational goals.
Quality Assurance
: Maintain service excellence by enforcing quality standards, resolving issues, and recommending system enhancements.
Specialized Expertise
: Demonstrate proficiency in vendor setup processes, DSO analysis & calculation, and closure of historical open line items.
Stakeholder Communication
: Provide clear, timely updates on progress, challenges, and results to global stakeholders.
Independent Execution
: Exhibit autonomy and self-motivation in planning, organizing, and executing tasks without direct supervision.
Complex Process Management
: Handle intricate manual processes while collaborating with multiple global stakeholders effectively.
People/Team Handling skills:
Effectively manage and motivate a large team, ensuring alignment with organizational goals, managing any internal disputes and fostering a culture of accountability and excellence.

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