Job
Description
This is an individual contributor role who will be responsible for end-to-end L&D Leadership interventions. Role & responsibilities Facilitate Training programs for Directors and above within the group on an ad-hoc basis. Support interventions for Leadership group - Self, People and Business. Understanding and Integration of Ai and Ei at an org. level. Consult, design, schedule, and facilitate practical learning approaches that are fully scoped and scalable. Ongoing analysis and evaluation of existing approaches to stay relevant. Measure the effectiveness of training programs through different models. Work closely with knowledge partners for interventions. What Will You Need to Succeed? Bachelors or master’s degree in related fields, plus recognizable industry experience At least 7 years in OD intervention. Min. 7 years of training facilitation experience 7+ years of training design experience 7+ years of managing Training relationships with clients/vendors Excellent Facilitation Skills and an understanding of OD, Models, Framework Has worked with external vendors Experience in regular interaction with middle / top management leaders Certified in any of the Psychometric assessments Preferable Certified coach Professional English required Advanced skill level in MS Office Skills (Preferred) Smart and Decisive with Data Transformational Leader – Empathy, E.I. & Resilience Agile Mindset Adaptability Global Thinker Innovative and Creative Purposeful and Impactful A True Partner Authentic and Connected Leader Infinite Learner Digitally Smart The Leadership Competencies for Exceptional Potential Are Smart and Decisive with Data The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data. Transformational Leader – Empathy, E.I. & Resilience Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors – leading to successful interactions and relationships. Agile Mindset Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence. Adaptability The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, and adapt the approach as the requirements change. Global Thinker The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to daily work. Innovative and Creative The ability to imagine something new and realize it. Purposeful and Impactful Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have. A True Partner The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios Authentic and Connected Leader The ability to understand other people, hearing and understanding expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent. Infinite Learner Forever curious to pursue the learning opportunities provided, discovers their own, and constantly learn on the job. Digitally Smart Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods—employing technology to optimize organizational and individual performance. You Should Be Excited to Join the TP Family Because We encourage you to live well. To establish the right work-life balance. We want you to focus on your future with our financial benefits plans. We want you to keep learning, with excellent leadership development options for everyone. We encourage you to be creative and to provide outside-the-box solutions. We work hard to cultivate a supportive and welcoming workplace for everyone. We encourage a full range of diverse and talented candidates to apply for our positions. We are committed to building an inclusive workplace with our DE&I programs. Our Cloud Campuses open their doors for you to lead from any global location.
