Manager - KIP Application Manager

The KIP Application Manager is responsible for ensuring the end-to-end operational excellence of the KPMG Insight Platform (KIP) as the primary support lead. This role encompasses service management, platform governance, supplier oversight, and user adoption analytics to guarantee that KIP provides value throughout the firm. The ideal candidate will possess strong leadership skills to navigate technical and non-technical domains, manage relationships with third-party vendors, and drive continuous improvements using data-driven insights. As the Operational Support Lead, you will collaborate with the business owner to oversee deployments, track adoption rates, monitor usage metrics, and recommend platform enhancements. You will define, implement, and enhance the KIP support model to align with enterprise processes and stakeholder expectations. Additionally, you will manage financial processes and cost modeling for the platform, ensuring accurate cost tracking and reporting. In partnership with product owners and developers, you will prioritize technical backlog items, contribute to roadmap development, and streamline maintenance tasks. You will supervise third-party suppliers, including Microsoft, to ensure contractual obligations are met and performance standards are maintained. Coordinating platform release cycles, you will handle testing, launch planning, and stakeholder communications effectively. Your responsibilities will also include governing incident, problem, change, and release processes in alignment with enterprise-wide tooling (EWT) and ITIL practices. You will uphold platform compliance with internal policies and external standards such as Trust & Verify and CE+. Furthermore, you will oversee ongoing operational tasks like license renewals, storage management, access governance, and database maintenance. By analyzing user behavior and platform usage trends, you will identify opportunities for enhancing user experience and functionality. Your role as the KIP Application Manager is integral to the success of KIP and its value delivery across the organization.,