Manager - Key Accounts

Razorpay

5 - 8 years

7 - 10 Lacs

mumbai

Posted:20 hours ago| Platform:

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Skills Required

loans service level interpersonal skills b2b client satisfaction customer service key account management financial services monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Role:

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

Building and maintaining relationships with clients and key personnel within their company.
Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
Conducting business reviews to ensure clients are satisfied with their products and services.
Attending meetings with clients inside and outside their offices to build better relationships with them.
Achieving client relationship targets and KPI s as set by the team lead.
Liaising with internal departments to ensure client needs are fulfilled effectively.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.

Mandatory Qualifications:

Overall 5-8 years of relevant experience in Key Account Management/Sales in B2B space.
Knowledge of best customer service practices.
Strong interpersonal skills and an ability to build rapport with customers.
Go-getter attitude.
Hardworking with strong work ethics.

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