Manager II

Overview

Responsibilities

• Serve as SME for RealPage products, providing technical guidance, accounting guidance and support to the team.
• Assign and manage tickets daily, ensuring timely resolution within defined SLAs.
• Participate in the interview panel to support talent acquisition and team growth.
• Build and maintain strong relationships with stakeholders and global counterparts.
• Proactively communicate potential issues and risks to leadership.
• Represent RealPage with a positive and professional image internally and externally.
• Deliver superior customer service to both internal and external clients.
• Drive process simplification and automation to reduce manual effort and improve efficiency.
  

Qualifications

• 10+ years of experience in a relevant domain.
• Proven people management and leadership capabilities.
• MBA or equivalent management degree is mandatory.
• Strong experience with SQL queries, product releases, APIs, and integrations.
• Exposure to automation tools, preferably AI-based solutions.
• Accounting knowledge is essential.
• Ability to analyze and troubleshoot complex issues quickly.
• Fast learner with the ability to adapt to new processes and technologies.
• Capable of working independently while knowing when to escalate.
• Detail-oriented, flexible, and open to change.
• Skilled in handling high-pressure customer interactions.
• Excellent customer service, organizational, and conflict resolution skills.
• Strong verbal and written communication abilities.
• Effective in a fast-paced, deadline-driven environment.
• Strong planning, time management, and interactive skills.
• Highly motivated self-starter with a proactive approach.
• Familiarity with RealPage products or other property management software is preferred.
• Willingness to work overtime when required.