Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Bachelors degree or equivalent
•8+ years of overall experience and 4-5 years of managerial exposure in Operations (directly & via vendor management preferably) in Non-voice, Customer Service Environment.
•Track record of successfully running large teams (100+) from the ground up •Exposure in handling remote team/teams is a must.
•Should have extensive experience in handling large teams in Operations, Quality or Training domains in BPO/ Captive Operations •Overcomes time zone and geographic distance to drive cross functional initiatives and ensure compliance with business policies.
•Demonstrated familiarity with general principles of workflow in a voice / non voice environment. •Should have handled both domestic and international operations with experience in handling remote teams
•Entrepreneurial mindset with exposure in running independent operations will be an advantage •An analytical mind and should be able to perform Analysis of key process indicators to identify opportunities for process improvement and implement action plans
•Ability to communicate with Sr Leaders @organization
•Clear leadership capability –responsible for operations, you should be able to set clear goals, inspire confidence, prioritize tasks, align resources, and establish an upbeat motivated culture •Show creativity, experimentation and innovation and drive projects with urgency in fast paced environment
•Strong oral and written communication skills.
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