Manager I, Quality Services

DESCRIPTION

The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support, which includes regression and new feature/product testing. As a Specialist, Quality Services you will gain domain expertise to influence and impact regression test coverage across one or more components or features of a product. You will guide team members and become actively involved in preparing knowledge-management documents.
Key job responsibilities Test, and act as a point of contact, for one or more components or features Review the test cases for assigned components, ensure test cases are maintained without any ambiguity, and recommend any missing test coverage Ensure all clarifications filed by the team are addressed internally and appropriate bugs are filed for their area of scope Represent the team’s bugs in triage meetings and provide complete context and details as required Perform root cause analysis and provide data to the managers for issues/escalations on their area of scope Perform training and knowledge management within the team to help associates to understand the product Assess Standard Operating Procedures (SOPs) are followed, recommend improvements, and partner with stakeholders and team members to build useful solutions

BASIC QUALIFICATIONS

• 2+ years of team management experience
• Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
• Experience using data to influence business decisions
• Experience an operations, project or program Manager directly managing and developing front-line managers
• Working knowledge of the Software Testing Lifecycle (STLC) Ability to work in the absence of preset work instructions and be instrumental in setting up the documentation around the same Act as a team player, coordinate with team members, and proactively identify issues impacting productivity and quality

PREFERRED QUALIFICATIONS

• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience managing project delivery
• Experience serving as the point of contact for stakeholders