Manager HR Shared Services

You will be responsible for managing a regional or multi-country HR Shared Services team at NCR Atleos. This includes overseeing Tier 1 and Tier 2 staff, monitoring daily operations, and ensuring consistent service delivery across locations. You will be expected to collaborate with the Operational Excellence team on improvement projects, support automation initiatives, and partner with CoEs, HRBPs, and external vendors to resolve escalated issues and ensure service continuity. Additionally, you will support the implementation and maintenance of HR systems and tools such as Workday and ServiceNow, ensuring compliance with local labor laws, data privacy regulations, and corporate policies across regions. Your role will involve fostering intercultural communication and collaboration within the team and with stakeholders, providing coaching and development support to Team Leads and Specialists, contributing to documentation and knowledge base improvements, and participating in audits, system testing, and annual HR events. You will also be responsible for reporting operational insights and trends to the Executive Director. **Key Responsibilities:** - Manage a regional or multi-country HR Shared Services team, including Tier 1 and Tier 2 staff - Oversee daily operations and ensure consistent service delivery across locations - Monitor KPIs, dashboards, and SLAs to assess performance and identify improvement opportunities - Collaborate with the Operational Excellence team on improvement projects and HR service-related technical enhancements - Support initiatives to enhance automation, workflow efficiency, and process standardization - Partner with CoEs, HRBPs, and external vendors to resolve escalated issues and ensure service continuity - Support the implementation and maintenance of HR systems and tools, including Workday and ServiceNow - Ensure compliance with local labor laws, data privacy regulations, and corporate policies across regions - Foster intercultural communication and collaboration within the team and with stakeholders - Provide coaching and development support to Team Leads and Specialists - Contribute to documentation, training, and knowledge base improvements - Participate in audits, system testing, and annual HR events - Report operational insights and trends to the Executive Director **Qualifications Required:** - Bachelor's degree in Human Resources or related field - 5+ years of experience in HR Shared Services management - Strong understanding of HR systems and tools, such as Workday and ServiceNow - Knowledge of local labor laws, data privacy regulations, and corporate policies - Excellent communication and collaboration skills - Ability to lead and develop a diverse team - Experience in process improvement and automation initiatives Please note that offers of employment are conditional upon passage of screening criteria applicable to the job. (Note: The additional details of the company were not explicitly mentioned in the provided job description.),