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Position Title: Manager HR Ops- GR-04199084- JR153202 Job Family: HRS > HR Operations Shift: Job Description: Job Title Manager HR Ops Requirement Type Full-Time Employee Job Location Bengaluru Requirement Level I12 Hiring Manager Director Global HR Service Delivery Primary Skill HR Ops India Business Corporate Skill Category Generic ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux , President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION You will be aligned with our Human Resources department and help us in the function that is crucial for the organization that deals with the people and their queries which includes pre onboarding, background check performance management, HR Ticketing, exit, moreover entire employee life cycle from hire to retire and organization development and culture. You will be part of HR Operations team which is responsible for providing backend HR services to business, and is required to complete varied tasks in this area and operate within set guidelines under the direction of the Talent Center Policies on Employee life cycle You will be managing all the automation work from HR Ops perspective for India region. The role exercises consistent judgement and discretion with work directly related to management policies and the general operations of the business JOB RESPONSIBILITY Responsible for developing and directing the service-related activities for the HR Solutions contact center (Associate Resource Center). Primary duties may include, but are not limited to: Designs, develops, and implements customer service programs with a focus on service excellence and customer satisfaction. Partners with HR Solutions leaders and HR Business Partners to coordinate coverage, develop special training, and support HR business objectives. Identifies opportunities to enhance processes and associate communications to positively impact call and email volumes. Develops and implements complaint resolution procedures and ensures area is appropriately trained and staffed to respond to fluctuations in call and email volume. Develops short and long-term customer service objectives and monitors procedures to ensure these are met. Hires, trains, coaches, counsels, and evaluates performance of direct reports QUALIFICATION MBA in Human Resource EXPERIENCE 12+ years of relevant experience and 5 years of leadership experience; or any combination of education and experience, which would provide an equivalent background. SKILLS AND COMPETENCIES Strong analytical skills and proficiency working in HR operations for India region. Excellent negotiation, communication, and interpersonal skills. Experience with entire process of pre onboarding, onboarding, background checks, exits, HR ticketing system, problem solving & HR compliance. Knowledge of industry trends and market dynamics. Ability to work collaboratively in a team-oriented environment. THE CARELON PROMISE Aligning with our brand belief of limitless minds are our biggest asset , we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom. Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center. EQUAL OPPORTUNITY EMPLOYER Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Job Type: Full time
