Manager, Franchise Operations, South Asia

Job Description

CORE WORK ACTIVITIES Key Responsibilities: Functions as a support to the Director Franchise Operations - South Asia. Position works with department heads of Front Office Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand standards for Franchise Services. Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams thru continues trainings (BASE - connection with the Series by Marriott portfolio) and monitoring performance. Develops systems to enable employees to understand guest satisfaction results - GV - ITR Focus. Training and moving forward toward achievement of goals - MBO and Enrollments Standardize SOPs across hotel operations and maintain it through training and monitoring for enhanced guest experience and consistent services - bring in the mindset change with associates. Collaborate with internal stakeholders, resolve conflicts, and build positive relationships to drive expected results - Demonstrates and lives by the Core Values - Marriott Culture. Develop and implement strategic plans to improve brand compliance and enhance guest experience by adhering to BSA/ Adherence to IT standards. Maintain strong relationships with Hotel ops team - Marketing/ Brand and Ops teams Strong problem-solving and decision-making skills to address operational challenges and make critical decisions to see a visible change in the franchise operations - Alignment to S by M. Identifies trends and recommends necessary and effective changes with hotel PIP team towards implementation by sharing weekly/monthly reports. Analyzes information and evaluate results to strategies the way forward by presenting data to DFO. Maintains constant and effective communication with the Franchise Hotels for quick transition to Brand - Critical path checklist/Pre opening audits/Coordinating with Marcom - Photoshoot/collaterals Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. CANDIDATES PROFILE Education and Experience 3 or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or 8+ years of experience in Hotel Industry in Operations. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Using basic computer hardware and software (e. g. , personal computers, word processing software, Internet browsers, etc. Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences Reading Comprehension - Understanding written sentences and paragraphs in work related documents Writing - Communicating effectively in writing as appropriate for the needs of the audience