Manager - FIT Outbound

Technical Skills

• Advanced computer literacy, particularly in MS Excel, CRM systems, and online booking platforms
• Knowledge of travel documentation, visa processes, and international travel regulations
• Familiarity with BSP (Billing and Settlement Plan) procedures

Destination Expertise

• Strong knowledge of Japan as a destination including culture, attractions, logistics, and seasonal highlights

Core Competencies

• Communication Excellence: Fluency in English (both written and verbal); Japanese language ability is a significant advantage
• Negotiation Mastery: Proven ability to negotiate competitive rates and favorable terms with international suppliers
• Problem-Solving: Strong analytical and critical thinking skills to handle complex travel challenges and last-minute changes
• Customer Service Orientation: Commitment to delivering exceptional service and building lasting client relationships
• Attention to Detail: Meticulous approach to itinerary planning, documentation, and quality control
• Leadership & Team Management: Ability to motivate, guide, and develop team members to achieve objectives
• Crisis Management: Calm and professional handling of emergencies, disruptions, and unexpected situations
• Time Management & Multitasking: Ability to prioritize tasks and manage multiple requests efficiently
• Adaptability & Flexibility: Comfort working in a dynamic environment with changing priorities and schedule

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹65,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Are you currently in New Delhi

Education:

• Bachelor's (Required)

Experience:

• Sales: 3 years (Required)
• Travel planning: 3 years (Required)

Language:

• English (Required)

Work Location: In person