Manager

5 - 7 years

20 - 25 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Design and develop of the MLS processes, encompassing SOPs/work instructions for the entire taxonomy of pre-event, on-event and post event activities
  • Partner with global learning sponsors, program owners and other key project stakeholders to identify and develop the requirements for learning deployment, the learners journey and in-scope support
  • Employ evaluation and reporting framework (Like Kirkpatrick)
  • Schedule target learners and forecasting the number of classes, participants and deployment modality (VILT/ILT/eLearning, Webcast), timing, session counts and general course planning
  • Submit/supervise the entire learning set-up phase. Scheduling, managing participant rosters, communications and compliance

QRM
  • Quality compliance with the standardized global process model, with no deviations from the agreed-upon deployment processes
  • Responsible for quality reviews and support of the learning activities in accordance with established processes with strict adherence to the defined Service Level Agreements (SLAs)
  • Develop KPI criteria to measure the outcomes at the technology, process and people levels
  • Review and manage the learning programs by adhering to guidelines and turnaround times to enhance the learning experience
  • Identify and communicate service delivery risks and issues to the appropriate stakeholders
  • Recognize potential areas for process enhancement and propose recommendations for improvement
  • Risk and compliance tracking and reporting
  • Maintain high quality service delivery and excellent feedback from the client and global project counterparts

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EY

Professional Services

London

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