Manager

Role Overview:

Key Responsibilities:

• Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)

• Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction

• Conduct data analysis, root cause investigations (DMAIC), and process mapping

• Create story-driven leadership decks and present findings to senior leaders

• Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence

• Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates

• Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management

Must-Have Skills:

• Strong analytical skills with experience using data to drive decisions

• Process mapping and metric design capability (CTQ, KPIs, control plans)

• Excellent PowerPoint skills with ability to build compelling leadership storylines

• Executive presence and stakeholder management

• Attention to detail, strong project management and influencing skills

• Working knowledge of healthcare operations / payer-provider ecosystem esp. clinical ops - Preferred

• Six Sigma & Lean methodology expertise (Green/Black Belt) - Preferred