Manager - Emergency and Health

As an Emergency Health Manager at Emoha, your day-to-day responsibilities will include supervising emergencies of Emoha members, consulting with patients during emergencies, and advising the team on further steps. You will be tasked with managing the emergency team, ensuring the roster is followed, and generating revenue with the team. It will be your responsibility to create and follow end-to-end process SOPs to ensure smooth operations. In terms of health-related tasks, you will be responsible for conducting teleconsultations for Emoha members, supervising and monitoring care plans, and ensuring health outcomes of members. Additionally, you will supervise the health team for medicine, labs, vaccination, and other health services. Ensuring monthly revenue and fulfillment targets are met, as well as setting up health protocols for members, will be part of your duties. You will also need to identify areas for improvement in emergency response procedures and work on implementing strategies to enhance overall efficiency. Collaboration with cross-functional teams to implement process improvements will be vital for the role. Compliance adherence is crucial, and you will be expected to expertly follow agreed-upon compliances while handling emergencies to ensure all regulatory requirements are met. Effective and empathetic communication with elders and their families during emergency situations, providing reassurance and support, is a key aspect of the role. Team management is another important responsibility, where you will lead and manage the Emergency Coordinator Team, providing guidance, support, and mentorship. Creating a collaborative and high-performance team culture will be essential. Reporting and data presentation will also be part of your role, where you will generate proactive reports on emergency response metrics and present data to relevant stakeholders. Analyzing data to identify trends and proposing strategies for continuous improvement will be crucial for the position. To be eligible for this role, you should be a graduate with an MBBS degree and have a minimum of 3+ years of relevant experience in Hospital/Healthcare-based companies. Experience in managing Emergency Consultation will be a definite advantage for this position.,