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Manager- Digitization - CX & CC

2 - 3 years

17 - 19 Lacs

Mumbai, Chennai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Automobile Team management MIN Project management UAT Customer experience Mechanical engineering Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Digitization of the customer care and customer experience projects to deliver seamless experience for customers / dealerships - Collaboration with business teams from HO Field to provide integrated and simple solutions of the requirement with the help of development team Key Deliverables: Connected car implementation Pre-launch (UAT) and launch (Production) CX Initiatives New product developments Project management for IT Technical support Technical support team management Preferred Industries Automobile Education Qualification Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering General Experience Should have min 2 to 3 years expereince in automobile dealership processes. Should have understanding on the connected car features. Field operation experience for aftersales is preferred

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Mahindra
Mahindra
www.mahindra.com

Automotive, Agribusiness, Aerospace, IT

Mumbai

150,000+ Employees

96 Jobs

    Key People

  • Anish Shah

    Managing Director & CEO

  • Rajesh Jejurikar

    Executive Director - Automotive & Farm Equipment Sectors

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