Manager - Digital Marketing

Digital Manager - Client Servicing

Job Summary:

Digital Manager Client Servicing

The ideal candidate will possess a strong understanding of digital media, campaign management, and brand strategy within a fast-paced agency environment.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring a deep understanding of their business objectives, brand positioning, and communication goals.
  
• Plan, manage, and execute 360 digital marketing campaigns across platforms, including social media, performance marketing, content marketing, and influencer collaborations.

• Online Reputation Management.
  
• Collaborate with internal and external stakeholders including creative, strategy, media, and production teams to deliver high-quality campaigns on schedule and within budget.
  
• Develop comprehensive campaign proposals, strategies, and budgets aligned with client expectations and agency standards.
  
• Monitor, analyze, and report on campaign performance metrics, providing actionable insights and recommendations for continuous improvement.
  
• Maintain strong, long-term relationships with clients by ensuring consistent service quality and proactive communication.
  
• Stay abreast of digital marketing trends, tools, and emerging technologies to enhance campaign effectiveness and client engagement.
  
• Manage multiple projects simultaneously, ensuring attention to detail and adherence to timelines.
  

Desired Skills & Qualifications:

• Education : Masters/

  Bachelors degree in Marketing, Communications, Business, or a related field.

• Experience:

  6- 10 years of relevant experience in digital marketing, client servicing, or account management within an agency environment.

• Technical Skills:

• Proficiency in MS Office (Excel, PowerPoint, Word).
  
• Familiarity with digital tools such as Google Analytics, Meta Business Suite, Linkedin Analytics, Google Ads, and CRM/project management software(Loco Buzz,Meltwater,Semrush)
  

• Professional Competencies:

• Strong understanding of digital media, content strategy, and performance marketing.
  
• Excellent communication, presentation, and interpersonal skills.
  
• Proven ability to manage multiple clients and projects effectively.
  
• Strategic thinker with creative problem-solving capabilities.
  
• High level of organization, accountability, and attention to detail.
  

Key Attributes:

• Client-centric approach with a strong focus on quality and results.
  
• Self-motivated, proactive, and adaptable to a dynamic agency environment.
  
• Ability to collaborate effectively across cross-functional teams.
  

Thanks & Regards

Adfactors HR team