Manager, Credit and Collections

As a Manager of Credit and Collection at Snowflake, you will lead the credit and collections function by overseeing the timely collection of outstanding accounts, minimizing bad debt, and optimizing cash flow. Your role will involve driving process improvements, collaborating with cross-functional teams, and managing a team of credit and collections specialists. You will also be responsible for resolving customer escalations and ensuring that collection processes scale effectively as the company continues to grow. **Key Responsibilities:** - Lead the collections process to ensure timely collection of outstanding invoices. - Work closely with internal sales, legal, and customer service teams to resolve disputes and enhance the customer experience. - Analyze aging reports, identify overdue accounts, and prioritize collections efforts to ensure prompt resolution. - Manage the performance, growth, and development of the credit and collections team. Conduct regular performance reviews and coach team members to foster a high-performance environment. - Serve as the escalation point for both customer and internal team issues, ensuring resolutions are timely and effective. - Partner with internal teams to enhance and optimize collection tools, systems, and processes. - Build and maintain strong relationships with customers, serving as a trusted partner while ensuring adherence to company policies. - Own and optimize the full order-to-cash cycle, ensuring effective and smooth interactions across all relevant teams. **Qualifications Required:** - 3+ years in a leadership or management capacity, with a proven ability to nurture team development and drive performance in a high-paced environment. - 10+ years of experience in credit and collections, finance operations, or a related field. - Familiarity with credit management tools such as Dun and Bradstreet, and advanced knowledge of order-to-cash business processes. - Excellent verbal and written communication skills, with the ability to effectively interact with both internal stakeholders and customers. - A strong customer service mindset while maintaining a keen focus on adhering to company policies and procedures. - Ability to navigate and thrive in a dynamic, fast-paced environment while balancing priorities and responding to change. - Proven ability to work effectively with global teams and manage relationships across different functions. - A degree in Accounting, Business, Finance, or a related field is preferred. Snowflake is a high-growth company that values innovation and collaboration. They are looking for individuals who can contribute to their growth while building a successful future for themselves and the company. For more information on salary and benefits for jobs located in the United States, please visit the Snowflake Careers Site at careers.snowflake.com.,