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JLL
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Manager- Client Relations

Manager- Client Relations

JLL

2 - 6 years

0 Lacs

karnataka

Posted:4 days ago| Platform: Shine logo

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Skills Required

customer service monitoring communication inventory management event management maintenance hospitality communication skills computer skills ms office complaint resolution customer feedback surveys coordinating

Work Mode

On-site

Job Type

Full Time

Job Description

As a CRM at JLL's Property and Asset Management in Bengaluru, your main responsibility is to anticipate guest needs and address customer concerns effectively. You will play a crucial role in maintaining customer service standards set by the company. Your daily tasks will include: - Receiving and addressing calls and emails from clients to resolve complaints promptly and communicating actions taken to stakeholders professionally. - Taking ownership of requests or complaints and ensuring timely resolution within the defined Turnaround Time (TAT). - Monitoring the helpdesk and customer service executives regularly. - Conducting daily premises rounds to identify any issues and reporting them to the relevant team. - Conducting timely Customer Feedback Surveys and sharing reports with clients/management. - Collaborating with other departments to enhance customer experience and sharing feedback reports for service improvement. - Handling complaints, requests, and emergencies promptly as per JLL policies and liaising with authorities when necessary. - Familiarizing yourself with building operating procedures manual and assisting in administrative tasks such as filing, inventory management, event coordination, and guest services. - Acting as a secondary contact point for occupants in case of client escalation. - Preparing and approving work schedules for the helpdesk team to ensure smooth property operations. Regarding qualifications, we are looking for individuals who are meticulous, analytical, and possess: - A relevant education background in hospitality studies preferred, with a minimum of 2-3 years of work experience in client-facing roles or 4-5 years of relevant experience. - Good communication skills with clarity and fluency in English. - Willingness to work flexible shifts, weekends, and holidays as required. - Basic understanding of computer operations, mobile applications, and proficiency in MS Office (Excel, Word, PowerPoint) is an added advantage. You will be working on a Commercial Property in Bengaluru and reporting to the Property Manager. If you believe you possess these qualities and qualifications, we encourage you to apply today for this exciting opportunity.,

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Real Estate

Chicago Illinois

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Manager- Client Relations