Manager, Business Development Operations
Statistics & Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.
Job Summary
Manager, Business Development Operations responsibilities include working with Business Development, Operational Logistics / Project Management, Accounting, Quality Assurance, Operations, and clients/partners to oversee processes and personnel responsible for the preparation of proposals with associated pricing, Confidential Disclosure Agreements, Master Service Agreements, Work Orders and Work Order Amendments that are responsive to client/partner needs. Coordinate the status of this work internally and with the external client/sponsor as appropriate, in a timely, professional manner with high attention to detail. Interface with partners/clients (indirectly via Sales Lead when applicable) on all account matters and be familiar enough with their contractual requirements to help identify and understand customer relations issues along with related project risks and identify corrective action and risk mitigation plans as required. Coordinate with Senior Vice President (SVP), Business Development to ensure that Executive Management are immediately notified of any and all client/sponsor issues that are thought to be significant (e.g., service complaints, invoicing problems, etc.) along with recommendations for resolution.
Primary Responsibilities
- Provide management oversight and training to all direct reports within the Business Development team.
- Support SVP, Business Development in coordinating with Accounting, Operational Logistics / Project Management, and Business Development to prepare, maintain, and regularly communicate a forecast for all new business to include scope of work and project/contract timing.
- Support Sales Lead to coordinate with prospective and current clients/partners to understand the scope of work requirements for all new candidate projects and/or changes to current projects and prepare initial pricing and proposals that are responsive to the request.
- Review draft pricing and proposals as needed with SVP, Business Development
- Coordinate with Business Development team to ensure that all contracts, proposals, and other opportunities are updated and maintained via all available Business Development resources (Salesforce.com, KeyedIn, etc.)
- Oversee the preparation of Confidential Disclosure Agreements (CDAs), Master Service Agreements (MSAs), and associated Work Orders and Work Order Amendments
- Develop/maintain Business Development Operations processes.
- Proactively identify and coordinate with Business Development on resolution of problems/issues that may jeopardize winning new business.
- Ensure project scope of work, deliverable requirements, and project budgets are well coordinated with internal staff, helping to identify and communicate contract scope creep as early as possible.
- Coordinate with Accounting and operational departments to ensure all billing milestones are identified, tracked, and regularly reviewed.
- Communicate with support staff in a positive, proactive manner to ensure team objectives are met.
- Coordinate with SVP, Business Development to discern when to involve executive management to help reconcile problems/issues with internal staff members and/or clients/sponsors.
- Ensure the quality of all Business Development Operations deliverables prior to submission to clients/partners.
- Coordinate with SVP, Business Development, or other Executive Leadership to determine when outside legal review of documents is required.
- Support continuous improvement initiatives spearheaded by executive management and/or department heads.
- Comply with Statistics & Data Corporation s data integrity & business ethics requirements.
- Perform other duties as assigned.
- Adherence to all essential systems and processes that are required at SDC to maintain compliance with business and regulatory requirements.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Skills
- Exceptional customer support skills.
- Excellent understanding of contracts and demonstrated ability to manage contracts.
- Ability to instill and maintain confidence in customer
