manager

Position: Outlet Manager
Location: Kodakara, Kerala
Company: Amma’s Pastries

Amma’s Pastries is a well-loved bakery brand known for its wide range of delightful cakes, pastries, snacks, and baked goods. Since its inception, Amma’s has built a reputation for delivering consistent quality, exceptional taste, and excellent customer service. With a strong presence across multiple locations in South India and the Middle East, Amma’s Pastries continues to grow with a vision to spread happiness through every bite.

Job Summary

We are looking for a dynamic and result-driven Outlet Manager to lead our Kodakara outlet. The ideal candidate should possess excellent leadership, customer service, and operational skills to ensure smooth functioning and enhanced customer experience.

Key Responsibilities:

• Oversee daily operations of the outlet including sales, staff supervision, hygiene, and product display.
• Ensure customer satisfaction by addressing queries, feedback, and complaints effectively.
• Maintain stock levels, place orders, and coordinate with the production and logistics teams.
• Achieve outlet targets related to sales, wastage control, and quality standards.
• Train, motivate, and monitor team performance to maintain high service standards.
• Ensure adherence to company policies, food safety norms, and outlet cleanliness.
• Prepare daily, weekly, and monthly reports related to sales, staff performance, and outlet status.
• Coordinate with area manager and operations team for audits, promotions, and campaigns.

Requirements:

• Minimum 2 years of experience in a similar role in food & beverage or retail.
• Strong leadership and team management skills.
• Good communication skills in Malayalam, Hindi, and basic English.
• Ability to work in a fast-paced environment and handle operational challenges.
• Basic computer knowledge for billing and reporting.

Preferred Qualities:

• Customer-first attitude
• Organized and detail-oriented
• Problem-solving mindset
• Hands-on approach in managing both front-end and back-end operations

Immediate Joiners Preferred
Interested candidates can apply with updated resume.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person