Job
Description
As a Service Delivery Manager at the global leader in AI-powered contract intelligence, Icertis, your role will involve identifying customer challenges and needs by maintaining strong relationships with end-users and stakeholders. You will be responsible for overseeing service delivery, managing teams, monitoring performance, budget management, and maintaining customer relationships. Key Responsibilities: - Overseeing Service Delivery: Ensure efficient delivery of Application Enhancements and Application Support services meeting client expectations. - Managing Teams: Lead project teams and coordinate with various teams to resolve issues. - Monitoring Performance: Track key performance indicators (KPIs) to ensure high performance levels. - Budget Management: Manage budgets and find ways to reduce costs without compromising service quality. - Customer Relationship: Maintain strong client relationships, address their needs, and feedback. Qualifications Required: - 10+ years of experience in SaaS Implementation, Application Enhancements, and Application support for large Global customers. - Good understanding of SDLC, project management, and support processes such as ITIL. - Excellent written and verbal communication skills, strong business analytical skills, and ability to manage cross-functional interactions. - Ability to multitask, prioritize effectively, and handle shifting priorities efficiently. - Direct client engagement experience over multiple end-to-end implementations. - Interpersonal skills to develop peer-to-peer relationships with client counterparts. - Bachelor's degree or equivalent experience with a keen business sense required, MBA and/or Management Consulting experience preferred. - Progressive experience in managing enterprise SaaS implementations, knowledge of SaaS, Microsoft technologies, and Cloud services. - Certifications like Six Sigma, ITIL, PMP, or equivalent are required. About Icertis: Icertis is the global leader in AI-powered contract intelligence, revolutionizing contract management to empower customers with insights and automation for business success. Trusted by more than one third of the Fortune 100 globally, Icertis ensures the full intent of millions of commercial agreements in 90+ countries. Note: The job description did not include any additional details about the company. As a Service Delivery Manager at the global leader in AI-powered contract intelligence, Icertis, your role will involve identifying customer challenges and needs by maintaining strong relationships with end-users and stakeholders. You will be responsible for overseeing service delivery, managing teams, monitoring performance, budget management, and maintaining customer relationships. Key Responsibilities: - Overseeing Service Delivery: Ensure efficient delivery of Application Enhancements and Application Support services meeting client expectations. - Managing Teams: Lead project teams and coordinate with various teams to resolve issues. - Monitoring Performance: Track key performance indicators (KPIs) to ensure high performance levels. - Budget Management: Manage budgets and find ways to reduce costs without compromising service quality. - Customer Relationship: Maintain strong client relationships, address their needs, and feedback. Qualifications Required: - 10+ years of experience in SaaS Implementation, Application Enhancements, and Application support for large Global customers. - Good understanding of SDLC, project management, and support processes such as ITIL. - Excellent written and verbal communication skills, strong business analytical skills, and ability to manage cross-functional interactions. - Ability to multitask, prioritize effectively, and handle shifting priorities efficiently. - Direct client engagement experience over multiple end-to-end implementations. - Interpersonal skills to develop peer-to-peer relationships with client counterparts. - Bachelor's degree or equivalent experience with a keen business sense required, MBA and/or Management Consulting experience preferred. - Progressive experience in managing enterprise SaaS implementations, knowledge of SaaS, Microsoft technologies, and Cloud services. - Certifications like Six Sigma, ITIL, PMP, or equivalent are required. About Icertis: Icertis is the global leader in AI-powered contract intelligence, revolutionizing contract management to empower customers with insights and automation for business success. Trusted by more than one third of the Fortune 100 globally, Icertis ensures the full intent of millions of commercial agreements in 90+ countries. Note: The job description did not include any additional details about the company.
