Manager - Admin Services

As a Service Delivery Manager at Icertis, you will play a crucial role in identifying customer challenges and needs by maintaining excellent relationships with end-users and stakeholders. Your responsibilities will include a combination of administrative and technical tasks, requiring superb leadership and interpersonal skills. Key Responsibilities: - Overseeing Service Delivery: Ensure efficient delivery of Application Enhancements and Application Support services to meet client expectations. - Managing Teams: Lead project teams and coordinate with various teams to resolve issues effectively. - Monitoring Performance: Track key performance indicators (KPIs) to maintain high performance levels. - Budget Management: Manage budgets effectively and seek ways to reduce costs without compromising service quality. - Customer Relationship: Maintain strong client relationships, address their needs, and respond to feedback promptly. Qualifications Required: - Leadership: Strong leadership and team management skills are essential. - Communication: Excellent communication skills are necessary for interacting with clients and team members. - Problem-solving: Ability to troubleshoot and resolve issues effectively. - Project Management: Proficiency in managing application enhancements workstream and tracking progress. - Customer Service: Focus on customer satisfaction and continual service improvement. Icertis, the global leader in AI-powered contract intelligence, revolutionizes contract management by providing customers with powerful insights and automation to drive revenue growth, cost control, risk mitigation, and compliance. Trusted by more than one third of the Fortune 100, Icertis operates in 90+ countries to ensure the full intent of millions of commercial agreements is realized. Joining the Icertis team means embracing the FORTE values - Fairness, Openness, Respect, Teamwork, and Execution. These values guide all interactions with employees, customers, partners, and stakeholders as we strive to be the contract intelligence platform of the world.,