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Management Trainee

Management Trainee

Wipro

0 - 1 years

3 - 7 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

training management vlookup accounting bank reconciliation finance accounts receivable accounts payable pivot table general accounting training invoice processing r2r ms office outlook internet explorer ms office word internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

?

Do

Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLA’s defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

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Management Trainee