Work from Office
Full Time
Role & responsibilities Develop and deliver interactive training sessions on soft skills, professional etiquette, and effective communication tailored for Front Office Executives (FOE) and Building Central Managers (BCM). Conduct training workshops for Housekeeping staff on appropriate work gestures, body language, and professional conduct. Assess training needs by collaborating with department heads and identifying gaps in behavior and communication. Use role plays, simulations, presentations, and other adult learning techniques to engage trainees and reinforce learning. Monitor and evaluate the effectiveness of training programs through feedback, observations, and assessments. Provide one-on-one coaching and mentoring when required to reinforce training objectives. Maintain up-to-date training materials and customize content based on feedback and organizational changes. Encourage a culture of professionalism, courtesy, and respect across all trainee groups. Report training outcomes and progress to management with recommendations for further development.
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