Management & Support Analyst

Job Description

Join Infotel India as a Request Management & Support Analyst and play a key role in our dynamic team in Chennai, India. In this position, you will be responsible for managing user requests, providing support on our internal applications, and ensuring smooth operations of our IT services. Your role includes: Act as a functional expert on the company s internal applications (built on top of SAP, but specific training and documentation will be provided). Provide user support and answer queries of end users in a timely manner. Analyse user requests Affect right roles to right users depending on established procedures and technical environment Workflow implementation in SAP Request definition in ServiceNow Solution-oriented with the ability to work accurately at pace and cope with ambiguity. Identify and communicate with the technical team about problems that require troubleshooting. Work as part of the Support team. Pro-actively taking ownership of a wide variety of calls and problems. 3+ years of experience in software functional support. IS/IT background and familiar with IT Tool usage Basic knowledge of SAP User Administration : Assigning roles and permissions to users based on their job functions. Access Management : Controlling authentication, authorisation, and security policies Previous SAP background is highly desirable. Strong analytical and problem-solving skills. Excellent communication skills in English (written and spoken). Experience with ServiceNow is a bonus. Experience working with Excel - Formulas, lookups, etc.. What we offer Family Leave (Maternity, Paternity) Training & Development Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.