Management Assistant

Key Skills:* 1. *Excellent Communication*: Ability to communicate clearly, politely, and professionally with customers. 2. *Problem-Solving*: Ability to troubleshoot and resolve customer issues efficiently. 3. *Patience and Empathy*: Ability to handle frustrated or upset customers with patience and understanding. 4. *Product Knowledge*: Familiarity with the product or service being supported. 5. *Time Management*: Ability to manage multiple customer interactions simultaneously. *Responsibilities:* 1. *Respond to Customer Inquiries*: Answer customer questions and concerns via phone, email, chat, or other channels. 2. *Resolve Customer Issues*: Troubleshoot and resolve customer complaints and issues. 3. *Provide Product Information*: Offer detailed information about products or services. 4. *Document Customer Interactions*: Record customer interactions and issues in a CRM system. 5. *Escalate Complex Issues*: Escalate complex or technical issues to senior support teams. *Soft Skills:* 1. *Active Listening*: Ability to listen attentively to customers and understand their concerns. 2. *Adaptability*: Ability to adapt to changing customer needs and priorities. 3. *Teamwork*: Ability to work collaboratively with other support teams.