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NTT DATA
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Managed Services Client Service Desk Administrator

Managed Services Client Service Desk Administrator

NTT DATA

0 - 5 years

0 Lacs

hyderabad telangana

Posted:2 days ago| Platform: Shine logo

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Skills Required

administrative support client service interpreting verbal communication written communication documentation management incident resolution escalation procedure analyzing client requests ticket resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Managed Services Client Service Desk Administrator at NTT DATA, you will play a crucial role in providing administrative support to ensure the smooth operation of the service desk function. Your responsibilities will include coordinating service requests, assisting the client service desk team, and maintaining documentation and records for efficient incident resolution and service delivery. Key Responsibilities: - Provide administrative support to the Managed Services Client Service Desk team. - Perform entry-level administrative tasks as required by the team. - Ensure correct escalation procedures are followed for all critical calls and requests. - Receive, validate, and log client requests, capturing request details. - Analyze and interpret escalation requests for correct categorization and prioritization. - Maintain all relevant documents related to tickets/requests, including client information. - Perform any other related tasks as necessary. Qualifications Required: - High School Certification or diploma or equivalent. - Basic to moderate level years of experience. - Basic to moderate level experience in the Technology Industry and Call Centre environment. Additional Details about NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With over $30 billion in revenue, we serve 75% of the Fortune Global 100, investing over $3.6 billion annually in R&D. NTT DATA offers diverse expertise in more than 50 countries and collaborates with established and start-up companies. Our services include business and technology consulting, data and artificial intelligence solutions, and digital infrastructure development. As part of NTT Group and headquartered in Tokyo, we are dedicated to moving organizations confidently into the digital future.,

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NTT DATA

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Tokyo Plano

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Managed Services Client Service Desk Administrator