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Iqvia Biotech
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Managed Services Analyst

Managed Services Analyst

Iqvia Biotech

1 - 4 years

5 - 9 Lacs

kochi bengaluru

Posted:1 day ago| Platform:

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Skills Required

major incident management project management service management itil framework problem management service level management change management service request management operations itsm incident management service delivery management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Essential Functions
Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision. Has broad understanding of quality standards and work requires minimal revision. Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Provides support on Service Requests using the incident management tool, CSM. Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision. Escalates issues relating to product support or product operations to the next level of support. Project management activities include interaction with company and client managers and cost/schedule monitoring.

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Iqvia Biotech

Pharmaceuticals / Biotechnology

Nashville

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Managed Services Analyst