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Managed Services Analyst

Managed Services Analyst

IQVIA

0 years

5 - 7 Lacs

cochin

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

technology architecture software design testing training deployment support service management routing schedule monitoring research healthcare development

Work Mode

On-site

Job Type

Part Time

Job Description

Essential Functions

Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise.
Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision.
Has broad understanding of quality standards and work requires minimal revision.
Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
Provides support on Service Requests using the incident management tool, CSM.
Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision.
Escalates issues relating to product support or product operations to the next level of support.
Project management activities include interaction with company and client managers and cost/schedule monitoring.

Qualifications

Bachelor's Degree Computer Science, a related field, or equivalent experience

Req

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

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IQVIA

Pharmaceuticals / Biotechnology

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Managed Services Analyst