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Manage customer

Manage customer

Bhoomi Analyzers

2 - 7 years

5 - 9 Lacs

mumbai

Posted:3 hours ago| Platform:

Apply

Skills Required

outbound customer satisfaction social media technical marketing back office sales process management order processing crm logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Identifying potential customers and new business opportunities through online searches, social media, referrals, and other outbound and inbound methods.

Lead Qualification:

Evaluating leads to determine their needs, budget, and interest in the company s offerings to ensure they are sales-ready .

Nurturing Relationships:

Engaging with prospects to build rapport, understand their challenges, and position the company s products or services as the appropriate solution.

Sales Pipeline Management:

Maintaining accurate records of customer interactions and lead data in a CRM system and regularly reporting on sales activities and results.

Collaboration:

Provide positive leads information on to the respective SalesExecutives for further sales processing. Working closely with the sales team to ensure a seamless handoff of qualified leads and with marketing teams to align strategies and achieve company targets.

Product Knowledge:

Maintaining a high level of knowledge about the company s products and services to effectively communicate their features and benefits.

Generate quotes:

Work directly with sales executives to create accurate, professional, and timely quotations for customers based on their specific inquiries and requirements. Drafts and prepares the initial price quotes based on the specifications gathered by the on-site executive.

Sourcing and configuring products

: For complex products, the internal team handles the back-office product configuration, ensuring the quote aligns with all customer needs and technical requirements.

Ensure accuracy:

Review all quotes for completeness and compliance with company policies and procedures before they are sent to the customer in co-orination /approval of Sales representative. They double-check all quotes for errors and ensure that the pricing and terms comply with company policy. The internal team ensures all quotes use correct pricing and the latest product information, reducing the risk of costly errors.

Adding branding and collateral:

The team can add approved marketing materials, such as brochures or case studies, directly to the quote document, ensuring a consistent brand experience.

Coordinate with external sales:

Communicate with on-site sales executives to ensure quote details align with their customer conversations and strategies.

Manage customer data:

Accurately enter and maintain quote details, customer information, and project statuses within the company s customer relationship management (CRM) software.

Order processing:

Process the customer s purchase orders and coordinate with relevant departments like logistics and production to ensure timely delivery.

Expedite requests

: Handle requests for rush orders and communicate with the logistics team to make any necessary adjustments.

Internal collaboration:

Work with other internal teams, such as technical, marketing, and finance departments, to gather information and ensure a seamless sales process.

Troubleshoot issues:

Proactively address potential issues that may delay order fulfillment or impact customer satisfaction

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Manage customer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Lead Qualification:

Nurturing Relationships:

Sales Pipeline Management:

Collaboration:

Product Knowledge:

Generate quotes:

Sourcing and configuring products

Ensure accuracy:

Adding branding and collateral:

Coordinate with external sales:

Manage customer data:

Order processing:

Expedite requests

Internal collaboration:

Troubleshoot issues:

More Jobs at Bhoomi Analyzers

Manage customer

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