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Capgemini
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Major Incident Management

Major Incident Management

Capgemini

4 - 9 years

3 - 7 Lacs

Pune Bengaluru

Posted:19 hours ago| Platform:

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Skills Required

major incident management problem management incident management crisis management itil it operations management change management itsm service delivery it service delivery it infrastructure management service delivery management it infrastructure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role

Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams.

Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders.

Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked.

Ensure accurate and timely incident documentation, including timelines and impact analysis.

Collaborate with Problem Management for root cause analysis and post-incident reviews.

Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy).

Ensure adherence to SLAs and escalation procedures.

Your profile

4-12 years experience as Major incident manager

Strong understanding of ITIL Incident and Major Incident Management processes.

Experience managing high-severity incidents in enterprise environments.

Excellent communication, coordination, and crisis management skills.

Familiarity with ITSM tools and monitoring platforms.

What will you love working at Capgemini

Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.

This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.

Would be working in cutting-edge cloud IT infra technology with high performance capability team

Career Growth & Global Exposure

Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

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Capgemini

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Major Incident Management