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Capgemini
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Major Incident Management

Major Incident Management

Capgemini

4 - 12 years

0 Lacs

karnataka

Posted:5 days ago| Platform: Shine logo

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Skills Required

major incident management communication coordination crisis management itil incident management itsm tools monitoring platforms

Work Mode

On-site

Job Type

Full Time

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role involves managing and coordinating the resolution of high-priority (P1/P2) incidents across multiple teams. You will act as the primary point of contact during major incidents, ensuring timely communication to stakeholders. Additionally, you will drive incident bridge calls, ensuring technical teams are aligned and actions are tracked. It is essential to ensure accurate and timely incident documentation, including timelines and impact analysis. Collaboration with Problem Management for root cause analysis and post-incident reviews is also part of your responsibilities. You will maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy) and ensure adherence to SLAs and escalation procedures. Your profile should include 4-12 years of experience as a Major Incident Manager, a strong understanding of ITIL Incident and Major Incident Management processes, experience managing high-severity incidents in enterprise environments, excellent communication, coordination, and crisis management skills, and familiarity with ITSM tools and monitoring platforms. Working at Capgemini, you will appreciate the emphasis on ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This environment is ideal for professionals looking to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. You will have the opportunity to work in cutting-edge cloud IT infra technology with a high-performance capability team, experience career growth and global exposure, focus on Innovation, Cloud, Security & Automation, and be part of an inclusive culture & strong support system. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. With a rich heritage of over 55 years and a diverse team of 340,000 members in more than 50 countries, Capgemini is trusted by clients to unlock the value of technology to address the entire breadth of their business needs. The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by market-leading capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise and a partner ecosystem.,

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Capgemini

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Major Incident Management