Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Capgemini
>
Major Incident Management

Major Incident Management

Capgemini

4 - 6 years

0 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform:

Apply

Skills Required

management collaborative technology effectiveness escalation itil service governance cutting security automation support strategy design engineering ai data

Work Mode

On-site

Job Type

Full Time

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

Develop and implement corrective and preventive actions to address recurring or systemic issues identified through major incident management.
Conduct post-incident reviews and lessons learned sessions to identify root causes; contributing factors; and opportunities for improvement.
Monitor and measure the effectiveness of major incident management processes; including incident response times; resolution rates; and customer satisfaction.
Stay updated on emerging trends and best practices in major incident management and recommend innovative solutions to enhance incident response capabilities.

Your profile

4 to 6 years in ITIL
Establish and maintain major incident management policies; procedures; and standards to govern the identification; escalation; and resolution of major incidents.
Chair regular major incident management meetings to review and assess the status of major incidents; assign priorities; and coordinate response activities.
Lead and coordinate cross-functional teams; including infrastructure teams; technical specialists; vendors; and business stakeholders; to ensure timely resolution of major incidents.
Communicate effectively with stakeholders; including IT teams; management; and end-users; providing regular updates on major incident status; progress; and outcomes.

What Will You Love Working In Capgemini

Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.
This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.
Would be working in cutting-edge cloud IT infra technology with high performance capability team
Career Growth & Global Exposure
Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

More Jobs at Capgemini

Data Scientist (Python, GenAI)

Pune, Mumbai, Bengaluru

6 - 9 yrs

INR 12 - 16 Lacs

Blue Prism Rpa Developer

Chennai, Pune, Mumbai (All Areas)

3 - 8 yrs

INR 5 - 15 Lacs

Java + Automation Architect

Navi Mumbai

11 - 15 yrs

INR 15 - 22 Lacs

VMware Admin

Pune

6 - 10 yrs

INR 4 - 8 Lacs

PYSPARK DEVELOPER

Pune

4 - 9 yrs

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Capgemini

IT Services and IT Consulting

Paris France

Login to

Please Verify Your Phone or Email

Confirm Action

Major Incident Management