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Capgemini
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Major Incident Management

Major Incident Management

Capgemini

4 - 8 years

0 Lacs

pune maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

major incident management communication coordination crisis management itil incident management itsm tools monitoring platforms

Work Mode

On-site

Job Type

Full Time

Job Description

As a Major Incident Manager at Capgemini, you will have the opportunity to utilize your 4+ years of experience to manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Your primary responsibilities will include: - Acting as the primary point of contact during major incidents, ensuring timely communication to stakeholders. - Driving incident bridge calls, ensuring technical teams are aligned and actions are tracked. - Ensuring accurate and timely incident documentation, including timelines and impact analysis. - Collaborating with Problem Management for root cause analysis and post-incident reviews. - Maintaining incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy). Your primary skills should include a strong understanding of ITIL Incident and Major Incident Management processes, experience managing high-severity incidents in enterprise environments, and excellent communication, coordination, and crisis management skills. Additionally, familiarity with ITSM tools and monitoring platforms is essential. Your secondary skills may involve ITIL v4 Foundation certification, Incident Management or Crisis Management training. Capgemini is a global business and technology transformation partner that is committed to helping organizations accelerate their transition to a digital and sustainable world. With a diverse team of over 340,000 members in more than 50 countries, Capgemini leverages its 55+ years of heritage to unlock the value of technology for its clients. By delivering end-to-end services and solutions, Capgemini addresses the entire breadth of business needs, from strategy and design to engineering. The company's expertise in AI, generative AI, cloud, and data, combined with deep industry knowledge and a strong partner ecosystem, allows Capgemini to create tangible impact for enterprises and society.,

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Major Incident Management