Major Account Manager

Role Overview/ Job Purpose

• Responsible for OPDC sales for global accounts and Major Accounts
• Meet Existing and new prospective customers to enhance brand & work towards improving customer satisfaction. (80% Hunting/ adding new logos)

Key Responsibilities (Detailed outline of the role holder)

• To identify , and engage with potential major a/c (MAMs)
• To Map the a/c s and validate the Potential.
• To develop and engage with high Potential customers and maintain direct, relationship.
• To engage with all the various coordinates and explore cross selling/ up selling opportunities in the assigned accounts
• To meet the annual/qr/monthly targets for boxes and revenue
• To maintain a Healthy funnel in terms of Quality and Quantity.
• To qualify prospect by meeting customers on daily bases to unearth the requirement and to position right product and solutions.
• To ensure sufficient funnel by preforming daily task to meet revenue /unit target month on month.
• To ensure effective Products Demo & POC
• To follow proper process for order execution and to meet customer expectation on deliveries.
• To ensure machine installation and payment collection, by coordinating with service, logistics, sales admin etc.
• To ensure proper customer commitments in terms deliverables.
• Ensure all complaints and escalation are managed within 24 hours
• To engage with Large SI/OPS/ Partners for tapping high value tenders/Orders, Print contracts.
• To meet and convince the end-customers to promote KM products and solutions.
• To address the RFP & RFQ with the help of SI/OPS partners, and ensure submissions of the proposal within the time line.
• Cross functional synergy for delivering better results and healthy working environment.
• To ensure consistent CRM updates. Maintenance and Timely Reporting of relevant sales data. Timely Feedback on competition activity in the defined Accounts.
• To deliver result as per companys Objective and not compromising policies.

Desired Skills

Preferred to have background/experience of Printer, IT Hardware, Telecom or ICT.

Experience

Minimum 5-7 Years of Experience in Corporate Sales, B2B Sales, Account Management.

• Awareness of products and competition.

Required Qualification

Graduate in any stream/MBA.

Functional/ Leadership Competencies (Please mention at least 4-5 competencies)

• Job Knowledge (Awareness of industry, product, competition)
• Excellent Communication Skills.
• Customer orientation.
• Strategic Planning.
• Driving for results.
• Collaborating and influencing.
• Execution Excellence.

Preferences/ Desirables

• Preferred to have background/experience of Printer, IT Hardware, Telecom or ICT.