M365 Engineer

Job Description - Messaging Infrastructure Engineer for M365/O365

Purpose

The Messaging Infrastructure Engineer works within the infrastructure engineer group on the deployment & operation of the O365/M365 services and Active Directory Federation Services. This position responsible for the installation, configuration, troubleshooting and deployment of such systems ensuring complete implementation within agreed timeline.

Candidates should have working experience with O365/M365, Microsoft Active Directory 2012 or later and Microsoft ADFS v3 or later in an enterprise environment, including in depth familiarity with Windows Server (2016/2019), Microsoft Exchange (2013 or later) and related technologies.

Candidates should have working experience with Office 365/Microsoft 365 and Active Directory (on-prem & Azure) in an enterprise environment, and familiar with various messaging environment (on-prem, cloud and hybrid) including in depth familiarity with Windows Server (2016/2019), Microsoft Teams, Relying Party Trust and related technologies.

Candidate should have at least 3 years of hands-on deployment and support experience in O365/M365, Azure AD and ADFS. Experience in Microsoft AD, Microsoft Exchange and Skype for business would be useful.

Primary Roles & Responsibilities

• Perform patches and disaster recovery test.
• Perform support & troubleshooting of O365/M365, Azure AD, ADFS and Relying Party Trusts environments which includes change, system administration, performance and availability management.
• Provide deployment support and fixes of O365/M365 integration & configuration environment.
• Support Directory synchronization, Relying Party Trust, SMTP and Relay Hosting of messaging environments.
• Troubleshoot O365/M365 configuration & services and Active Directory/ADFS issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.
• Work with other technical teams including network engineers and vendors, as necessary, to support system upgrade and maintenance activities.
• Develop and maintain technical documentation related to design, configuration, usage, troubleshooting, etc., for all Messaging infrastructure environment.
• Review and implement monitoring solutions to detect and remediate issues to reduce risk of incidents
• Handle Day-to-Day incidents, Service Requests as L2 support Engineer
• Batch scripting experience (PowerShell, etc)
• Support the day to day operation across critical Microsoft 365 applications: Exchange Online, Teams, OneDrive and SharePoint Online
• Knowledge of configuring, packaging, deploying and upgrading Microsoft Office and other productivity applications
• Knowledge on MS Azure & Office365 Applications.
• Knowledge on M365 administration roles such as Exchange admin, Office Apps admin
• Experience in M365 monitoring, alerting, and reporting

NA