Posted:15 hours ago|
Platform:
Work from Office
Full Time
Support of M365 services for end users but not limited to below operations, 1st level troubleshooting, and user assistance.
- User Authentication & MFA Assist users with login issues and MFA setup/reset. Verify Azure AD sign-in and password synchronization.
- Outlook & Email Troubleshoot Outlook profile creation and Autodiscover issues. Resolve cached credential problems and basic mail flow errors.
- OneDrive & Teams Diagnose OneDrive sync issues and re-link accounts. Resolve Teams login loops, meeting join errors, and calendar sync issues.
- Device & MDM Setup Support Outlook, Teams, and OneDrive configuration on mobile devices. Validate compliance policies for mobile access.
- Documentation & Escalation Escalation & Documentation
Record troubleshooting steps, error codes, and escalate unresolved cases to Level 2 or Microsoft Support.
- PST Upload: Assist with uploading 2 years of email data to the archive.
• Incident Management
> Respond to user queries via phone, email, or ticketing system.
> Log, categorize, and prioritize incidents in the ITSM tool.
> Provide first-level troubleshooting for M365 E3 services.
> Escalate unresolved issues to L2 teams with detailed documentation.
• Service Requests
o Assist with user onboarding/offboarding tasks related to M365.
• Knowledge Management
o Maintain accurate records of issues and resolutions.
o Update knowledge base articles for recurring issues.
• Customer Service
o Ensure high-quality communication and user satisfaction
DMX Tech Services
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