Posted:15 hours ago|
Platform:
Work from Office
Full Time
Support of M365 services for end users but not limited to below operations, 1st level troubleshooting, and user assistance.
- User Authentication & MFA Assist users with login issues and MFA setup/reset. Verify Azure AD sign-in and password synchronization.
- Outlook & Email Troubleshoot Outlook profile creation and Autodiscover issues. Resolve cached credential problems and basic mail flow errors.
- OneDrive & Teams Diagnose OneDrive sync issues and re-link accounts. Resolve Teams login loops, meeting join errors, and calendar sync issues.
- Device & MDM Setup Support Outlook, Teams, and OneDrive configuration on mobile devices. Validate compliance policies for mobile access.
- Documentation & Escalation Escalation & Documentation
Record troubleshooting steps, error codes, and escalate unresolved cases to Level 2 or Microsoft Support.
- PST Upload: Assist with uploading 2 years of email data to the archive.
• Incident Management
> Respond to user queries via phone, email, or ticketing system.
> Log, categorize, and prioritize incidents in the ITSM tool.
> Provide first-level troubleshooting for M365 E3 services.
> Escalate unresolved issues to L2 teams with detailed documentation.
• Service Requests
o Assist with user onboarding/offboarding tasks related to M365.
• Knowledge Management
o Maintain accurate records of issues and resolutions.
o Update knowledge base articles for recurring issues.
• Customer Service
o Ensure high-quality communication and user satisfaction
DMX Tech Services
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
bengaluru, mumbai (all areas)
2.0 - 3.5 Lacs P.A.
7.0 - 17.0 Lacs P.A.
7.0 - 11.0 Lacs P.A.
6.0 - 16.0 Lacs P.A.
4.0 - 6.0 Lacs P.A.
navi mumbai
20.0 - 30.0 Lacs P.A.
kolkata, hyderabad, bengaluru
15.0 - 27.5 Lacs P.A.
chennai, bengaluru
15.0 - 25.0 Lacs P.A.
12.0 - 36.0 Lacs P.A.
bengaluru, mumbai (all areas)
2.0 - 3.5 Lacs P.A.