Implementation experience in configuring, customizing, and deploying Avature modules. Integrating Avature with other enterprise systems and translate business requirements into effective platform solutions.Certification or formal training in Avature
Cloud Security Engineer Design, implement, and maintain Cloud and Network Security architectures across Azure, AWS, and hybrid datacenter environments, aligned to Zero Trust, Well-Architected Frameworks, and enterprise security standards. Deploy, monitor, and optimize Firewall, WAF, L7/L4 Load Balancers, API Gateways, Bot & DDoS Protection, Secure Web Gateways, and other network security controls across cloud and on-prem infrastructure. Implement and support Secure Connectivity patterns including Site-to-Site VPNs, SD-WAN, Remote Access VPNs, MPLS, ExpressRoute / Direct Connect, VNet/VPC Peering, Private Endpoints, Service Endpoints, and Hybrid DNS strategies. Provide L3 operational support for Firewalls (NGFW), WAF, Bot management, DDoS appliances / cloud-native protection, IPS/IDS, API Security platforms, Privileged Access Management, Endpoint Security, and SIEM/SOAR-integrated network platforms. Operate and enhance cloud-native network security controls such as Azure Firewall, Application Gateway, Front Door, Network Security Groups (NSGs), Private Link, Traffic Manager, Route Tables, Azure DDOS Protection, Network Watcher, and equivalents in AWS / GCP. Implement and manage SASE and Zero Trust Network Access (ZTNA) solutions to secure remote and distributed workforce connectivity, ensuring least-privilege network access. Adopt Security-as-Code / Infrastructure-as-Code practices using tools such as Terraform, Bicep, ARM Templates, Ansible, and CI/CD pipelines for repeatable, auditable, and compliant network deployments. Utilize Cloud Security Platforms including CNAPP / CSPM / CWPP / CASB (e.g., Prisma Cloud, Defender for Cloud, Wiz, Lacework) to enforce policy, detect posture drift, and automate remediation of security misconfigurations. Ensure API Security posture using API gateways, schema validation, threat protection, runtime behavior monitoring, and integration with CI/CD governance. Collaborate with Enterprise Architecture, Security Engineering, and Cloud Platform teams to review and approve cloud network designs, ensuring adherence to governance, segmentation, encryption, and isolation requirements. Assist in the design and deployment of Cloud Landing Zones, Hub-Spoke network models, regional failover architectures, identity-aware proxying, and secure service mesh communications as needed. Perform proactive and reactive system upgrades, lifecycle patching, incident response, vulnerability mitigation, and participate in On-Call rotations where required, following change control processes. Manage vendor and OEM escalations, technical support engagements, RCA follow-up, and ensure SLA-bound service continuity. Create, update, and maintain architecture diagrams, SOPs, runbooks, configuration baselines, and operational knowledge base articles to ensure ongoing platform maintainability and support readiness. A degree or diploma in Computer Science or related discipline. Hands-on experience managing Azure networking and security components in enterprise environments. Exp: 8-10 Years Strong understanding of networking fundamentals (TCP/IP, routing, DNS, VPN, certificates, load balancing, segmentation). Experience with at least one major firewall/WAF platform (e.g., Palo Alto, Fortinet, Check Point, F5, Cloudflare, Akamai). Experience with EDR/XDR security tooling (e.g., Defender XDR, CrowdStrike, SentinelOne) and integration with SIEM/SOAR workflows. Working knowledge of cloud security governance and threat protection tools (e.g., Azure Defender, CSPM platforms such as Prisma Cloud, Wiz, Defender for Cloud). Familiarity with API security concepts and protection techniques. Practical experience with Terraform, Bicep, ARM, or similar IaC tooling. Strong troubleshooting and analytical skills in complex networking and cloud environments. Ability to collaborate effectively with cross-functional IT teams. Exposure to multi-cloud networking (AWS, GCP VPC networking, transit gateways, cloud firewalls). Understanding of SASE and ZTNA solution architecture. Experience designing or optimizing Hub-Spoke, service mesh, or micro-segmentation patterns. Participation in architecture reviews or cloud network design assessments. Familiarity with SIEM/SOAR operations and security incident response processes
Helpdesk Support (24x7) Technical Specialists L1/L2. Support of M365 services for end users but not limited to below operations, 1st level troubleshooting, and user assistance. - User Authentication & MFA Assist users with login issues and MFA setup/reset. Verify Azure AD sign-in and password synchronization. - Outlook & Email Troubleshoot Outlook profile creation and Autodiscover issues. Resolve cached credential problems and basic mail flow errors. - OneDrive & Teams Diagnose OneDrive sync issues and re-link accounts. Resolve Teams login loops, meeting join errors, and calendar sync issues. - Device & MDM Setup Support Outlook, Teams, and OneDrive configuration on mobile devices. Validate compliance policies for mobile access. - Documentation & Escalation Escalation & Documentation Record troubleshooting steps, error codes, and escalate unresolved cases to Level 2 or Microsoft Support. - PST Upload: Assist with uploading 2 years of email data to the archive. Key Responsibilities: • Incident Management > Respond to user queries via phone, email, or ticketing system. > Log, categorize, and prioritize incidents in the ITSM tool. > Provide first-level troubleshooting for M365 E3 services. > Escalate unresolved issues to L2 teams with detailed documentation. • Service Requests o Assist with user onboarding/offboarding tasks related to M365. • Knowledge Management o Maintain accurate records of issues and resolutions. o Update knowledge base articles for recurring issues. • Customer Service o Ensure high-quality communication and user satisfaction