Lead IT & Platform

Lead IT & Platform

• Develop and implement Institutes IT strategy and roadmap that ensures use of latest and best suited technologies for efficient functioning of the Institute across academics, research and other areas.

People

• Direct and engage the IT team by overseeing their recruitment, training, development and performance management in order to ensure high levels of technical competence

Change

• Contribute to the management of change through own team by providing inputs for and partaking in change initiatives, programs and projects considering international leading practices, changes in international standards and changes in the

IT

• Liaise with the representatives of the major areas of the institution to identify emerging IT needs and activity volumes to establish a baseline of IT requirements for the short-, medium- and long-term.

• Direct and guide the comprehensive translation of institute needs into an IT plan and assess IT initiatives based on objective criteria such as criticality for the institution, impact on teaching and research ability, risk of failure for the university etc. to identify the IT priorities.

• Develop an IT implementation plan with work streams, forecasted budgets, resources,

  timelines and performance indicators to steer IT efforts in a coordinated and efficient manner.

IT

• Provide overall direction to the IT Support Services function to ensure the effective development, implementation and maintenance of quality assurance processes and Service Level Agreements (SLAs) to ensure the provision of high-quality IT services to the university, in accordance with the agreed upon quality standards.
• Ensure the effective execution of internal and external IT audits and the collaboration

IT Architecture

• Direct the conceptualization, planning, development and testing of new IT solutions, systems and architecture in order to ensure the fulfilment of end-users requirements and the creation and maintenance of a fit-for-purpose university-wide IT infrastructure.
• Direct and guide the continuous improvement of the IT architecture, security, systems

IT

• Oversee the effective provision of internal IT support services to academic and non- academic functions, including IT and Audio-Visual set-up in classrooms and other spaces, hardware and software configuration etc. in order to ensure that all end-user IT needs are fulfilled in an efficient and timely manner.
• Direct the delivery of awareness sessions and end-user trainings in order to enhance

Vendor

• Develop an IT sourcing plan and establish effective relationships with suppliers to ensure effective vendor relationship management and sound IT sourcing

Technological

• Conduct research and remain abreast of the latest developments in the IT areas within higher education institutions, including online teaching and learning instruments, knowledge sharing platforms etc. in order to ensure that the institution progresses

Budgets and

• Recommend the IT budget and continuously monitor financial performance versus the budget so that the institution is aware of anticipated costs, areas of unsatisfactory performance are identified and potential areas of cost reduction or performance

Policies,

• Develop and oversee the implementation of the department policies, procedures and controls covering all areas of the departments activity so that all relevant procedural requirements and standards are fulfilled while ensuring that Jio Institute delivers world-

4.

• Provost
• Faculty, Staff and Students
• Administrative and Non-Academic staff
• Technology Advisors and partners

External:

• IT Service Providers
• OEM and Vendors

5.

• Bachelors degree in Computer Science/ Engineering or other similar field.
• Masters in Business Administration, Information Systems or equivalent is desirable.

Minimum

• 12 to 15 years of experience in Information Technology in a higher education institution or equivalent.

Job-Specific

• IT Platform Development
• DevOps, Agile Methodologies
• Knowledge of Network configuration, routing, switching, protocols and network security standards.
• Knowledge about maintaining critical IT data centre operations.
• Knowledge of IT security and compliance principles.
• Good understanding of complex IT structures with multiple OS platforms.
• Track record of experience in managing complex IT projects and in-depth knowledge of the relevant project management methods and tools
• In-depth knowledge of the requirements for a global institute IT system
• Business acumen and business value mindset
• Strong communication and interpersonal skills
• Strong understanding of academic and research requirements for education
• Strong analytical skills
• Research skills
• Understanding of IT audit principles, requirements and documentation
• Strong IT hardware knowledge and hand-on experience