Luxury Sales Consultant - Delhi

Job Title: Luxury Sales Consultant
Who You Are:

• A polished and articulate communicator with a natural ability to listen deeply and build trust with our clients.
• Adept at managing 50–80 premium client interactions daily across digital and in-person platforms, ensuring each touchpoint reflects exclusivity and sophistication.
• Meticulously detail-oriented, organized, and empathetic, with a flair for creating bespoke client experiences.
• Fluent in English and Hindi (additional proficiency in Gujarati, Marathi, or Tamil is a plus).
• Skilled in leveraging CRM tools, WhatsApp Business, and virtual presentation platforms (e.g., Google Meet, Zoom) to deliver seamless, high-touch service.
• Prior experience in luxury retail, high-end real estate, fine interiors, or hospitality is highly preferred.

Qualifications:

• Bachelor’s Degree (any discipline).
• 3–5 years of proven success in high-ticket sales, client relationship management, or luxury pre-sales.
• Exceptional written and verbal communication skills, with the ability to craft compelling narratives for high-value offerings.
• Mastery of multitasking across digital and offline channels, ensuring a cohesive and elevated client journey.

Key Responsibilities:
Discovery & Consultative Selling:

• Conduct discovery calls to uncover clients’ aesthetic preferences, lifestyle aspirations, and project vision.
• Deliver tailored presentations showcasing high-value offerings, leveraging storytelling and visual aids to inspire confidence.

Lead Qualification & Nurturing:

• Curate and qualify leads based on budget alignment, design readiness, and project urgency, ensuring only the most promising opportunities are pursued.
• Omnichannel Client Engagement:
• Seamlessly transition clients between digital and in-store experiences, from virtual consultations to exclusive showroom visits.
• Host private viewings and presentations for high-potential clients, creating an immersive brand experience.
• CRM Excellence:
• Maintain impeccable records of client interactions, preferences, and follow-ups, ensuring no detail is overlooked.

Luxury Client Experience:

• Elevate every touchpoint—whether a message, call, or email—to reflect the prestige and craftsmanship of Tilak Stone Arts.

Collaboration & Handover:

• Partner with sales closers, designers, and project teams to ensure flawless transitions and project execution.

Order Closing & Account Management:

• Independently close mid-to-high-value orders, acting as the client’s trusted advisor from initial inquiry to final delivery.
• Oversee the entire client lifecycle, ensuring timely follow-ups, documentation support, and resolution of queries.

Preferred Experience:

• CRM Software: 4+ years (preferably in luxury or high-ticket sales).
• Online & In-Store Sales: 5+ years, with a track record of closing high-value deals.
• Language: English (fluency required); additional languages are a plus.

Job Type: Full-time
Speak with HR: +91 9357091905
Or Mail us at hr@tilakstonearts.com

Job Type: Full-time

Pay: ₹40,000.00 - ₹70,000.00 per month

Application Question(s):

• Have you worked in a Luxury Sector Before?

Experience:

• Online Sales: 4 years (Preferred)
• Direct sales: 4 years (Preferred)

Work Location: In person