Lounge Supervisor

As an Executive Lounge Supervisor, you will be responsible for overseeing the daily operations of the Executive Lounge, ensuring that our high-end guests receive exceptional service and a luxurious experience. You will lead a dedicated team in providing personalized attention and fostering an environment that promotes relaxation and exclusivity, reflecting the standards of Conrad Athens The Ilisian.

Responsibilities

• Supervise and coordinate all daily activities within the Executive Lounge, ensuring seamless operations, consistency in service delivery, and full compliance with brand and service standards.
• Lead, train, and mentor the Executive Lounge team to deliver personalized, anticipatory service. Foster a culture of excellence, accountability, and continuous professional growth.
• Manage VIP guest profiles, preferences, and special requests, curating bespoke experiences that reflect individual needs and enhance guest satisfaction and loyalty.
• Ensure consistent quality, presentation, and replenishment of all food and beverage offerings in the Lounge, maintaining alignment with luxury standards and guest expectations.
• Address guest inquiries, feedback, and concerns in a prompt and professional manner. Implement effective service recovery strategies to ensure optimal guest satisfaction and brand advocacy.
• Coordinate closely with Culinary, Housekeeping, Front Office, and other relevant departments to deliver a cohesive and seamless guest experience.
• Support procurement processes by monitoring stock levels and ensuring timely ordering and replenishment of supplies, while maintaining cost control and operational efficiency.
• Conduct daily briefings and regular team meetings to align on guest arrivals, preferences, menu changes, operational updates, and service expectations.